Check in was so complicated and took forever. Great vibe on a Friday nite! The worst part was because we were group of 6 they automatically added 20% gratuity. Live music was incredible. This excess continued throughout the meal, making it feel more like overindulgence than fine dining. So many workers walking by Surely was distracting. They had honered my request about the menu being personalized and the service was wonderful! Its the best cocktail so far! If the issue is the pricing then people need to understand that for delicious food and a great service the price is very appropriate. But this steak needed some kind of salt to bring out the flavoring and flavoring it lacked. Athletic apparel, jerseys, hats, beanies . Whats not to love. The accompanying sides were not only excessively large but also mediocre in taste. Great guys - who genuinely cared about our needs. ! Live music was incredible. In the end.. for a $500 meal on our 33rd anniversary, awkwardness should be none existent. Food was brought out by assistant waiter and was very tasty. For a $620 meal for 2 people I expect better. A bag was presented to our table, and we assumed it contained all of the above. Both were pricey but outstanding flavor, meaty, and tender. Love the cocktails!!!! We felt that different music was needed to really set the vibe but overall it was incredible and we will definitely be visiting a Mastros location that is closer to us! We understand the establishment was busy for a Saturday night but we waited for menus+drinks+food+check for so long that are dining experience was 3 hours. So much was just lacking and left with dissatisfaction. There was a good $100 worth of food we had hoped to enjoy! Very large table but didnt spoil the experience. These massive portions seemed excessive and unnecessary. 399 Geary St, San Francisco, CA 94102 Atmosphere was lively which made it fun to celebrate our grandsons 16th birthday, but somewhat difficult to talk. Maestro's website emphasizes a strict dress code. *Items may be served raw or undercooked. Again, waited for 10-15 minutes and manager was flagged to bring dessert and take payment. The steaks were amazing .. best of the big 3 chains on this trip hand down . Some of the best steak in San Francisco! The wait staff was attentive and that was appreciated. Impeccable! We walked over from the St Francis and then went to the Theater after. Im not even exaggerating. But the only I have to say is that the prices jumped up incredibly! Great steak , go for the food , maybe not so much the architecture ..More, Awesome meat experience. The Wine Director and our server were amazing! We went ahead and ate them. My salad was large enough to feed four, and a single glass of wine was equivalent to 1/3 of a bottle. Its nice that they take the dress code seriously. Not sure why there are a few bad reviews on here where the restaurant is truly amazing. Copyright 2023 OpenTable, Inc. 1 Montgomery St Ste 700, San Francisco CA 94104 - All rights reserved. We ordered oysters and Crispy Garlic Sashimi. Mastro's combines atmosphere, comfort and elegance to create the perfect setting for your next corporate, social or charitable event. The porterhouse, dessert and even down to the bread was amazing. Service was very good. Well worth itMore, When you enter, you'll be placed in the elevator and instructed which floor to get out on. Mastro's Steakhouse. Dont forget to request David as your waiter. My wife and I were very impressed with the meal , not so much with the location .. although staying at the Westin we were a one min walk back to the hotel , so everything has an upside . Fri, Sat 5:00 pm10:00 pm, https://www.mastrosrestaurants.com/Locations/CA/San-Francisco/. Oysters were still on the bill. The food was incredible and so was the service. But not ok for a business of this caliber. Excellent cocktails. A bit pricey but worth the experience. People in hoodies, trainers and hats all over the place. Maestro's Steakhouse: High Expectations, Underwhelming Experience Services was terrible, food average, nothing to write home about, priced for the indiscriminate date or business dinner with expense account. Dress Code; About Us; Order Online; Reservations; Toggle Navigation. Athletic apparel, jerseys, hats, beanies, bandanas, ball caps, oversized or baggy clothing, tank tops, and sleeveless shirts are prohibited. Morton's enforces a business attire or smart casual dress code. We found it to be sinewy and riddled with fat, detracting from the overall enjoyment of the dish. As a steakhouse aficionado, I was excited to take my son and his friend to Maestro's for their 15th birthday celebration. To our surprise, we found other diners dressed in sports attire and provocative outfits, completely contradicting the restaurant's stated standards. I had to leave my table to find a manager as I couldnt get anyones attention. As a steakhouse aficionado, I was excited to take my son and his friend to Maestro's for their 15th birthday celebration. Not knowing anything about it, we decided to give it a try. Mastro's is a collection of sophisticated, classic Steakhouses and Ocean Club Seafood locations, a World-class service, with highly acclaimed cuisine and live entertainment in the US . The only thing negative is the wait. Hence the 4 stars.More, We made a last minute decision to have a steak dinner and we had a Mortons nearby. and restroom location was not convenient. Took our order but then service started to slip. Enjoyed our visit, the people front the front to the servers were great, Enjoyed the ribeye wagu ,corn and broccoli thank you all, This restaurant is overrated. A tiny bit pricey but you get what you pay for. The wait staff was attentive and that was appreciated. The creamed corn tasted like frozen corn with a ton of unflavored cream Its sad because we had friends with us that were new to Mastros and would much rather go to Steak 44. So so so good. The center of town location makes this place easily walkable from most hotels. The tomato burrata was really good. This is the version of our website addressed to speakers of English in the United States. Well worth it. My nephew literally took 2 sips and it was gone. The service and steak are very good here. People in hoodies, trainers and hats all over the place. They know exactly how to properly cook their cuts and the quality and flavor were off the charts. I was there for my husbands BD. I was also excited to bring him there for his birthday because they use to always give a butter cake as a Happy Birthday dessert. Get quick answers from Mastro's Steakhouse staff and past visitors. The only thing negative is the wait. I walked around with a cake for show lol. Taste, execution and presentation is far excellent! I could have had 1-2 star Michelin for the same, this deserves amention in the avoid section. Food and service were impeccable. Service and food were perfect. We were taken care of very well. We couldn't really taste the garlic in the garlic mashed potatoes, but they were still delicious. So ridiculous. Steak was dry and no flavor and dessert was really dry. To top it off, my mother in law said she will not be coming back. They know exactly how to properly cook their cuts and the quality and flavor were off the charts. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Mastro's Steakhouse - Costa Mesa also offers delivery in partnership with Postmates and Uber Eats. All were cooked to perfection. So much was just lacking and left with dissatisfaction. The location in the theater district makes it a great choice for an early dinner before the show. Its become a favorite place for special celebrations. Locations & Menus Find a Location; View All Locations; . The Wine Director and our server were amazing! I will not come again. She loves live music so I called a week ahead asked to be sat close to the music. Service was appalling at the beginning. We were there for a party. We also never got offered a dessert menu. Took forever to take our order. Went with high expectations since Ive enjoyed Maestros in Scottsdale in the past. Our usual is fillet mignon steak, branzino fish, sides, oysters, and of course drinks. We had to ask for water, more wine, drinks, it felt like we were bothering him. Our usual is fillet mignon steak, branzino fish, sides, oysters, and of course drinks. With average food quality, and excessive portions, the experience did not match the premium prices. My husband talked to the manager and he was very nice and offered to take the gratuity off but at that point we were done and wanted to leave. Fri, Sat 17:0022:00, https://www.mastrosrestaurants.com/Locations/CA/San-Francisco/. Great suggestions and just an absolute pleasure to have at our table. Everything turned out nicely. No shorts or T-shirts. Waiter was quick to arrive. more, You seem to have JavaScript disabled. Copyright 2023 OpenTable, Inc. 1 Montgomery St Ste 700, San Francisco CA 94104 - All rights reserved. Admittance to Mastros is at the discretion of management who reserves the right to refuse service to patrons who are inappropriately dressed regardless of the reservation status. Then we sat in the bar area and there was a young family with 2-3 kids screaming and playing video games loudly. Mastro's collection of sophisticated, classic Steakhouses and Ocean Club seafood locations are recognized for their combination of world-class service, highly acclaimed cuisine, and live entertainment in an elegant yet energetic atmosphere. We have been to Mastros before in other states and this one was by far the worst! . I guess ok since we did eat the oysters. We ordered oysters and Crispy Garlic Sashimi. I would come more often if the prices weren't so high. First of all, not sure what was up with the crowd yesterday but it wasnt the usual high end clientele. I would recommend this spot to anyone looking for a romantic night out. The steak didn't "Meat" my expectations when it came to flavor. Book now at Mastro's Steakhouse - Palm Desert in Palm Desert, CA. Fostering lasting relationships with vendors, business associates, and communities where we do business. I'll be back, I just have to be careful on what I am ordering. The aged bone in ribeye is to be desired. Thanks, Mastros for always keeping it top notch!!! In short, the food was ok. The cheesecake is the best cheesecake I have ever tasted. We also never got offered a dessert menu. Note: your question will be posted publicly on the Questions & Answers page. MonThu, Sun 17:0021:00 Angel was our waiter he was great. They moved us no problem upstairs to their covered rooftop which was much better and a smaller table ( just a bit chilly up there) We couldn't really taste the garlic in the garlic mashed potatoes, but they were still delicious. Breads, sides, and even the bone broth were all top tier. Areas for improvement. We went to celebrate our anniversary. If it was about the money, would I dine at Maestro's? Conversation was challenging. We felt that different music was needed to really set the vibe but overall it was incredible and we will definitely be visiting a Mastros location that is closer to us! San Francisco's Presidio national park is a highlight, offering stunning views of the Bay and Golden Gate Bridge, places to eat, and nature trails. So bring your credit card and make sure it's got a fairly high limit.More, We tried this on our penultimate night in town .. Mastros has really taken up the mantle to vie for top US steakhouse in the premium sector and I think on balance , their steaks are probably the best these days although between Ruths Chrisand Mortons and Mastros the line is very blurred and the quality of all 3 is excellent . We receive cooked oysters which is Oyster Rockefeller. It was like thug night or something. We had to ask for water, more wine, drinks, it felt like we were bothering him. The pork chops and sea bass were very good. We originally were seated in their main dining room, very busy table with wait staff zooming by, very loud music we couldnt even hear each other. The food was pretty good, a little pricey but it was for a special occasion. Thanks, Mastros for always keeping it top notch!!! The quality of the food to the quality of the staff. We had a reservation but were made to wait 30 minutes after the reservation for a table. We went ahead and ate them. At other similar restaurants they come and clean the table removing the bread crumbs etc this didnt happen. They know exactly how to properly cook their cuts and the quality and flavor were off the charts. Proper dress shoes and business attire or tennis and business casual / casual is recommended. Entertainment was just right for the ambience. Athletic apparel, jerseys . The steak didn't "Meat" my expectations when it came to flavor. Who brings their kids to a fancy restaurant let alone in the bar area?! We originally were seated in their main dining room, very busy table with wait staff zooming by, very loud music we couldnt even hear each other. My husband and I celebrated our 16 year anniversary here recently and had the time of our lives. Impeccable! Oysters were still on the bill. Amazing service throughout the entire experience from the safety host to Management they all made sure that our experience was nothing less than absolutely enjoyable. Food was delicious. Highly doubt this can survive in SF but as a tourist trap.More. Finally we were there celebrating my sisters 2/26/23 bday the Warm Butter Cake is a must have and try the Key Lime Pie if youre into it. Service was average. The attendant apologized and sent in another order for raw oysters. Wine list is run of the mill, cocktail wait time was 30 minutes, special order horseradish mashed potatoes was mostly horse radish, lacking any sophistication in the kitchen, meat was fine and tender, but unremarkable. But not ok for a business of this caliber. Service was very bad. The portions were overwhelming. Needless to say we are done with Mastros. We had a really wonderful dinner. Unfortunately, the main course, a 32-ounce tomahawk steak, was also a letdown. Our 6:45 pm reservation turned into 7:30. No excessively revealing clothing will be allowed. The food was not nearly as good as I my past experiences. Food was very good. We are not big beef eaters so didn't order the steaks. I ordered the King Crab legs and hubby ordered the 14oz lobster tail. Mastro's Steakhouse - Costa Mesa also offers takeout which you can order by calling the restaurant at (714) 546-7405. Luckily they were on the tail end of their dinner when we arrived. So bring your credit card and make sure it's got a fairly high limit. Mastros combines atmosphere, comfort and elegance to create the perfect setting for your next corporate, social or charitable event. I would recommend this spot to anyone looking for a romantic night out. Lexi was all about making it right for us and brought us another serving. The food and the service was simply amazing! Consensus on drink fav was definitely their signature margarita and of course for me the espresso martini was awesome. Service was attentive and great. Mastro's enforces a strict upscale dress code. We had to ask for water, more wine, drinks, it felt like we were bothering him. We walked over from the St Francis and then went to the Theater after. Food is great but the most notable experience is their cocktails. Mastro's Steakhouse - San Francisco is rated 4.4 stars by 1380 OpenTable diners. to celebrate a birthday or special event. Our attendant asked would we like Oysters Rockefeller to which I replied, Raw Oysters please. Tell me why we got sat on the 3rd floor close to the kitchen. The pork chops and sea bass were very good. San Francisco; Thousand Oaks . I told the waiter not to bring me another meal. We came to celebrate a birthday, which I put into the reservation. We were taken care of very well. I dont think I will be back. Will go here again. Celebrated a birthday and being here was the right choice! It was our first time there was a great time. After mains, dessert was ordered to-go and the check was dropped. Business Casual. The cheesecake and fresh whipped cream was good. Waiter was quick to arrive. The wine list was very good also .. a very comprehensive selection . Thank you for two great dinners. Not busy this night. Will be returning soon! My date's Ribeye was also amazing. Wonderful birthday dinner, steak and seafood was very tasty! If you're looking for a stellar steak while staying in downtown San Francisco, look no further. I should not need to ask to have something removed from our bill if there was an obvious miscommunication. Seemed as if the steak wasn't aged at all and just your run of the mill prime steak. (415) 363-9539, SUN - THU: 5:00 PM - 9:00 PMFRI - SAT: 5:00 PM - 10:00 PM, Live Music is Back!Sunday - Saturday: 6:00 PM - 10:00 PM. Incredible place! Its become a favorite place for special celebrations. We ordered the bone-in filet, bone-in ribeye, and the rack of lamb. It was my mother in laws 80th birthday and I called ahead for a request. Gabriela Vielmas: (760) 836-9231 . A host will greet and seat you. Creating Guests for Life that are loyal to the Mastros brand. Took our order but then service started to slip. I felt bad for people who paid to get a sitter for the night so they could enjoy an upscale dinner. I will say that the bone marrow is shy of its serving. Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. I was scared when I had seen the bill! The vibe was good, but simple details, like the size and heft of the fork went completely ignored. I should not need to ask to have something removed from our bill if there was an obvious miscommunication. Not sure why there are a few bad reviews on here where the restaurant is truly amazing. Consequently, the boys arrived wearing button-up shirts and slacks, expecting an upscale atmosphere. Musician was super talented. Mastro's enforces a strict upscale dress code. It was my mother in laws 80th birthday and I called ahead for a request. I have never been to a steak house that didnt know how to make a steak medium rare. First time coming here with my boyfriend and we had a great time. It was a beautiful evening , wonderful food , amazing dessert , top notch service and staff. However, the evening was marred by inconsistencies and disappointments, leaving us with an overall underwhelming experience. The private dining rooms offer the perfect setting for your every type of event, but for something truly spectacular. Mastros is the absolute best . So ridiculous. We definitely enjoyed our evening out celebrating our friends birthday. These massive portions seemed excessive and unnecessary. We do not allow beachwear, gym attire including sweatpants, sweatshirts or hoodies. In closing if I could list everyones name we came into contact with I would but heres a special shout-out to our gracious server Enrique and GR Matthew (theyre serious about allergies which we love theyll make sure youre good), thanks again. Mastro's Steakhouse - San Francisco also offers takeout which you can order by calling the restaurant at (415) 363-9539. . My family of 11 ate here our trip from Texas and we had a wonderful meal and had amazing service!! Impeccable! Some of the best steak in San Francisco! SUN - THU: 5:00 PM - 9:00 PM FRI - SAT: 5:00 PM - 10:00 PM Holiday Hours Sun, May 14, 2023: 2:00 PM - 9:00 PM . but I mean its worth it! The experience for my better half was seemless as I did not let on that this oversight happened. First, let's talk about the dress code. We had an issue (personal problem) & everyone went above and beyond. While it's pricey, it's worth every penny. Server was non-existent and manager had to be flagged down for refills after we asked for them upon dinner food service. We receive cooked oysters which is Oyster Rockefeller. Food was 50/50. Ryan made the experience spectacular and he was supported by an incredible wait staff. You can order delivery directly from Mastro's Steakhouse - Costa Mesa using the Order Online button. Service was very good and all in all, we thoroughly enjoyed ourselves. The wait staff was attentive and that was appreciated. Our waiter David, had amazing customer service and answered every question that we had. After mains, dessert was ordered to-go and the check was dropped. and Mortons and Mastros the line is very blurred and the quality of all 3 is excellent . Probably for a good reason. Mastro's enforces a strict upscale dress code. What else needs be said? I ordered the halibut and it came cold to the table. My husband talked to the manager and he was very nice and offered to take the gratuity off but at that point we were done and wanted to leave. Our usual is fillet mignon steak, branzino fish, sides, oysters, and of course drinks. Lobster bisque soup was out of this world. 335 Powell Street, San Francisco, California 94102 USA +1 415-397-7000 3.8 4017 Reviews View rates Overview Photos Rooms Dining Fitness Local Area Map Meetings Weddings Offers View photos Back to Home Dining The restaurants and bars at The Westin St. Francis San Francisco on Union Square offer an array of delicious experiences. Providing a positive, safe and supportive work environment in which hospitality-minded employees are developed, trained and rewarded. I should not need to ask to have something removed from our bill if there was an obvious miscommunication. Music too loud. My partner and i had such an anazing time. The experience was ok. The food was decent but steaks lacked flavor. Its our favorite place to dine. Overall the dining experience went really well. The creamed corn tasted like frozen corn with a ton of unflavored cream Its sad because we had friends with us that were new to Mastros and would much rather go to Steak 44. Wow that sucked to hear. I do not like salt. Everything turned out nicely. Steaks were undercooked, basically raw. Its nice that they take the dress code seriously. Nice room, excellent service, but very loud music. The caesar salad was great. Service was great, food was incredible, and drinks were delicious. This is our spot when we all want to get together and have a good time. Not really, but no shorts or T-shirts. Needless to say we will not be returning. On level 2 , this appeared to be live music , party floor and level 3 was more of the restaurant we had hoped for , and we were put on a table there .. Cool, modern vibe. If it was about the money, would I dine at Maestro's? Explore menu, see photos and read 1375 reviews: "Staff was great, very tentative service. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Sides included garlic mashed as well as an iceberg wedge. Steaks were undercooked, basically raw. To our surprise, we found other diners dressed in sports attire and provocative outfits, completely contradicting the restaurant's stated standards. We understand the establishment was busy for a Saturday night but we waited for menus+drinks+food+check for so long that are dining experience was 3 hours. Music is on 2nd floor. She loves live music so I called a week ahead asked to be sat close to the music. We love Mastro's. In short, the food was ok. The boys each ordered lobster bisque which arrived in a size suitable for an entire meal. Great food, great service, great time. The service was excellent but the food was mediocre and overpriced. Some of its most popular dishes include wagyu tartare, chicken-fried lobster tails, Alaskan king crab and rock shrimp mac & cheese, and steaks topped with everything from crab cakes to burrata and. Oh the items on the menu are great! The food was decent but steaks lacked flavor. and restroom location was not convenient. The food is amazing and the service is on point. She was very pleasant and apologetic. First, let's talk about the dress code. We do not allow beachwear, gym attire including sweatpants, or sweatshirts. Once the kid table left there was a group of younger people that started getting confrontational with another group and then with themselves and the manager (I think). The steak was a little under seasoned so I had to ask for salt. The center of town location makes this place easily walkable from most hotels. Mastro's Steakhouse - San Francisco also offers delivery in partnership with Postmates and Uber Eats. More quality control and service training required. I frequent Mastros and it never disappoints. Such professionalism and very knowledgeable with everything Mastros. The experience was ok. A truly unparalleled dining experience. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. But I suspect, you're paying for this service in the price o your food. The food was good but we wont be back because of the lack of service. Our service was excellent, food was great but no valet service. The portions were overwhelming. Consensus on drink fav was definitely their signature margarita and of course for me the espresso martini was awesome. Nice room, excellent service, but very loud music. Wine list is run of the mill, cocktail wait time was 30 minutes, special order horseradish mashed potatoes was mostly horse radish, lacking any sophistication in the kitchen, meat was fine and tender, but unremarkable. The waitstaff was beyond fabulous. Service very slow Its nice that they take the dress code seriously. Enjoyed our visit, the people front the front to the servers were great, Enjoyed the ribeye wagu ,corn and broccoli thank you all, This restaurant is overrated. Food was brought out by assistant waiter and was very tasty. So ridiculous. Definitely has the traditional steakhouse vibe low lights with well appointed furnishings. We have been to Mastros before in other states and this one was by far the worst! The quality of the food to the quality of the staff. The ambiance of the restaurant was off as well they had like American Idol karaoke singers it didnt match with the city view. Thank you for your great service! but I mean its worth it! We ordered the bone-in filet, bone-in ribeye, and the rack of lamb. grand here. Our server, Jason was exceptional! Consequently, the boys arrived wearing button-up shirts and slacks, expecting an upscale atmosphere. The steak however was awful. Awesome place, with excellent food and service. Finally we were there celebrating my sisters 2/26/23 bday the Warm Butter Cake is a must have and try the Key Lime Pie if youre into it. I typically love this place but this night was off. But as I observed with one tourist family, If you just ordered one main and a bunch of sides to split among the whole group, you could get away far much less costly. Service was top notch. My daughter had a great time for her birthday. Ambiance is great, live music and service is excellent. Enjoyed it!More, This is the version of our website addressed to speakers of English in the United States. We do not allow beachwear, gym attire including sweatpants, or sweatshirts. Mastro's Steakhouse - San Francisco also offers takeout which you can order by calling the restaurant at (415) 363-9539. You can go casual but I would not suggest it. Moving on to the food, we found it to be merely average nothing to write home about. Service was great and food quality was excellent. Food nothing special, the Steak was salty. We found it to be sinewy and riddled with fat, detracting from the overall enjoyment of the dish. The waiter was very apologetic about all that happened. This excess continued throughout the meal, making it feel more like overindulgence than fine dining. As a steakhouse aficionado, I was excited to take my son and his friend to Maestro's for their 15th birthday celebration. The experience for my better half was seemless as I did not let on that this oversight happened. MonThu, Sun 5:00 pm9:00 pm Open in Google Maps. Super slow and disinterested. Tell me why we got sat on the 3rd floor close to the kitchen. Food and service was amazing! Cuisines Steak, Steakhouse, Seafood Hours of operation Daily 12:00 pm-10:00 pm Phone number (408) 538-4183 Website https://www.mastrosrestaurants.com/ Payment options AMEX, Diners Club, Discover, MasterCard Dress code Business Casual Location 1855 Stevens Creek Blvd suite 1860, Santa Clara, CA 95050 Neighborhood Santa Clara Parking details None To use our mobile site, please enable JavaScript. The only issue we came across was the delay in service. And, of course, cocktails and wine. This place is amazing.The service and food was on point. In closing if I could list everyones name we came into contact with I would but heres a special shout-out to our gracious server Enrique and GR Matthew (theyre serious about allergies which we love theyll make sure youre good), thanks again. Probably wont be returning. I do not like salt. Ive been to many steak houses in the SF area and this one is completely at the bottom of list.