We did experience a lot of seaweed around the time we went (end of July) so we werent able to fully experience the beach/beach service. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. hilshols The food was great and the entertainment team were good fun with a wide variety of activities available on the resort. He was helpful when Henry had a day off. The food was great and the entertainment team were good fun with a wide variety of activities available on the resort. We also had breakfast one morning and the benedicts hollandaise sauce was very hard and crusted on the top. I took a water aerobics class with Rodrigo and it was fantastic and entertaining. Send us an email and we'll get back to you as soon as possible. There was only a small sliver of the ocean you could see over the trees. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. We will help everyone that wants to move their holiday. Yoga. f you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via. Beauty salon* with manicure, pedicure and hair salon. I have no idea what it was. Does Secrets Maroma Beach Riviera Cancun offer any business services? It has some great features and the massage therapists are really talented. The food was great and the entertainment team were good fun with a wide variety of activities available on the resort. Give us a call to speak to our travel experts. I took a water aerobics class with Rodrigo and it was fantastic and entertaining. Just amazing place to be. The resort was beautiful and the staff was very attentive. Diving* and deep sea fishing*. We had lunch one day in the preferred club and got a shrimp pasta with a spicy red sauce. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. Our favorite place in the world!!! Also in the preferred club we got the water spa for free as much as we wanted to go. The Italian and French restaurants were by far our favorites. I will mention some positives here. Gentlemen to wear long trousers, long sleeved shirts and closed shoes. If you get right off the resort property Its piled up high and rotting and smelling. or you can get in touch with ourin-resort team during local opening hours, Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com. The food was very good and they didnt mind our special orders. If you get right off the resort property Its piled up high and rotting and smelling. Excelent service. We paid for the upgraded preferred room with ocean view. After no one showed up we got moved there before then but this was never an issue at other Secrets. After no one showed up we got moved there before then but this was never an issue at other Secrets. We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. MINI BAR Now we are getting into picky things. She was great. One in another building had the same view and the other on the 2nd floor had no view of the ocean. To finalise the amendment, one of our customer advisors will phone you. The entertainment staff works hard. Other than that the food was great and so was the entertainment. It seems misleading to say ocean view. FOOD We have always had great food at secrets. It was our second time and service was just as great. Dress code:applies in restaurants. Would recommend going any time of year. This resort better than others keeps the beach clean as they can. This was an incredible trip. Just a home run. We had a building. Family vacation with our kids and their significant others. Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. Weather, pools and beach are great and the restaurants are five star!! All Inclusive of: Unlimited-Luxury includes all buffet and la carte meals and snacks, unlimited premium domestic and International drinks,stocked mini-bar with beer, water and soft drinks. This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide. Everything was wonderful. Own or manage this property? Its more beautiful than any other secrets property. Stay07274213857 We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Atlantic Holidays website. By continuing to browse the site you are agreeing to our use of cookies. I think from that description you can imagine how bad it was. Which popular attractions are close to Secrets Maroma Beach Riviera Cancun? This hotel offers elegance and a wealth of activities that will keep you amused all day. We got hounded at dinner asking to upgrade wines and upgrade to wine cellar dinners. I feel a real rating for us would be 3.5 stars because overall we did enjoy our time but the negatives were just clouds hanging over our time there. We had a ball. All activities and entertainment above unless otherwise stated. To get the conversation started, click the link and type "hello . Other than that the food was great and so was the entertainment. Please visit this page to keep up to date with the Governments travel advice on returning to the UK, and to register for email alerts. Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF. He was great to talk to, knew how to make tons of drinks, and he had great suggestions of new drinks to try. The beach had a ton of seaweed and they were working very hard all day to clean it up. (Dinner only. THE NEGATIVES: Which room amenities are available at Secrets Maroma Beach Riviera Cancun? I had a lot of negatives at this resort but overall I enjoyed my time here and was really able to relax. We were told only 1 bottle PER STAY! Please choose an option below. Now we did have some phenomenal food here, but we also for the first time at secrets had some awful food. What are some of the property amenities at Secrets Maroma Beach Riviera Cancun? Every request we had she fulfilled. There was only a small sliver of the ocean you could see over the trees. general made sure we had a good time. Does Secrets Maroma Beach Riviera Cancun have airport transportation? CABANA BEDS When we went to Costa Rica, you could book a cabana bed 24 hours in advance and each day if one was available. Yamulet was our pool attendant and made sure that we stayed well hydrated. Junior Suite Swim-Out Rooms with direct swim-out access to one of the pools from the patio, with 1 king-size bed, sleepingmaximum2 adults. Depending on when you are due to travel, your holiday may beaffectedand well email you to let youknow as least 21 days before travel. There are some beds right up front and we were put in one at the back where its hard to see the ocean for all the other chairs and small huts on the beach. Nearby attractions include Aqua Nick (4.7 miles), Cirque du Soleil Joy (2.3 miles), and Jungala Aqua Experience (2.5 miles). Hotels near Secrets Maroma Beach Riviera Cancun, Secrets Maroma Beach Riviera Cancun Rooms, Playa Maroma 5 Star All Inclusive Resorts, Playa Maroma All Inclusive Family Resorts. Be mindful of the seaweed around the time you will be visiting. I had a lot of negatives at this resort but overall I enjoyed my time here and was really able to relax. Guests are responsible for cost of transportation to and from the resort. What we got was a sweet and sour sauce mixed with ketchup. Simply continue to be blown away by the amazing service the people at Secrets Maroma provide. Christmas week and two July weeks here. Preferred Club Junior Suite Ocean View Rooms are as Junior Suite Ocean View Rooms but with additional Club Benefits, sleepingmaximum2 adults. Helped us figure out which restaurants to go to and when, knew everything about the resort and always had a smile on his face. We have spent one. Dont worry if youve missed a payment or just need a little more time to pay; we have options available to help you. We asked if they had another room and they let us view two other rooms. 8 bars: Rendezvous lobby bar, Showtime bar, Sugar Reef pool and beach bar, Manatees swim-up bar, Barracuda beach bar, Palapa beach bar, Desires music lounge, and Preferred Club Lounge. We asked if they had another room and they let us view two other rooms. I have ordered select and no roll steaks before for the cheaper price point, but even in all the times I have, I havent seen a steak as low quality as these. Even checking in you usually get the time share spill and pressure to do the whole meeting, but they tried to upsell better rooms and earlier check in too. We had a great stay and experience at the secrets maroma beach. Daily a la carte breakfast at The Beach Club, Complimentary newspaper in suite every day (English or Spanish), Complimentary computer access in Preferred Lounge, Complimentary access to the Spa Hydrotherapy circuit. We would almost consider coming back just because of her. He was a fantastic waiter that stood out above all the service we had. From the moment we arrived, the staff was amazing. All with air-conditioning, ceiling fan, private furnished terrace or balcony, whirlpool bath, 42 flat-screen satellite TV, in-room tablet, telephone, WiFi access, mini-bar (re-stocked daily), sofa, vanity mirror, concierge service, Nespresso coffee machine, 24-hour room service and Secrets box for private room service, safe, hairdryer and bathrobes. Towcester, United Kingdom. I just usually enjoyed a pre-dinner drink in my room while getting ready and the fact that after that first mini bottle you get no more just takes away a small part of something I enjoyed at past secrets. Secrets Spa by Pevonia* with 19 treatment rooms, sauna, steam room, Jacuzzi and hydrotherapy pools. More information is availablehere. Lastly, we loved Pablo the waiter we had at Bordeaux. For the latest information on Covid-19 you can check our FAQs here.. Coco Caf coffee shop serving snacks and late night bites. You will need to upgrade even further to ocean front if you want to see the ocean. Our first day we got asked 6 times. From the entertainment staff to porters to waiters, bartenders, maintenance staff, housekeeping, greeters, and every single employee at the resort was amazing. I really hope we can return one day! The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visitwww.gov.uk/travelawareand follow@FCDOtravelGovUKandfacebook.com/fcdotravel. Lastly we went to the steakhouse on night and got 3 steaks. If you go hungry there, its your own fault. All rights reserved. What are some restaurants close to Secrets Maroma Beach Riviera Cancun? Please note:this property is for people aged over 18 years. We were told only 1 bottle PER STAY! Shops. We continue to review this and working to open up these options to more customers. Try a treatment at the spa, tee-off at the nearby golf course, or there are plenty of water sports on offer such as sailing and kayaking. Fun events They have some fun entertainment here. Its more beautiful than any other secrets property. From the entertainment staff to porters to waiters, bartenders, maintenance staff, housekeeping, greeters, and every single employee at the resort was amazing. I just usually enjoyed a pre-dinner drink in my room while getting ready and the fact that after that first mini bottle you get no more just takes away a small part of something I enjoyed at past secrets. It was constant and being asked 6+ times per day to spend more money takes away from a relaxing vacation. We spent most of our time at the pool and participated in all the fun games that the entertainment staff provided. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. MINI BAR Now we are getting into picky things. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. Drivers between 21 and 24 It seems misleading to say ocean view. I love the bath on the balcony, the bed is comfortable, the AC works great which you dont always get, I love the rain shower and its so clean and new feeling. This would be fine because I understand the demand but you couldnt reserve a specific bed. She made this go from a 1-2 stars to 3.5 stars. The resort is stunning, beautifully maintained with lots to do. Our concierge, Roberto, was phenomenal. Are any cleaning services offered at Secrets Maroma Beach Riviera Cancun? Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. She got us a special beach bed, traded our mini bar alcohol after someone else told us we couldnt, setup checkout for us, got our AMSTAR pickup time changed when AMSTAR insisted on getting us to the airport 4 hours early, and just in. If you are in the USA or Canada pleaseemail: Foreign, Commonwealth and Development Office (FCDO), Preferred Club suites in premium locations. club rooms and enjoyed the preferred club dining area. Cocktail classes and dance lessons. That was not the case here. Definitely worth the money! Roger, our Concierge was fantastic, nothing was too much trouble and he was so polite and friendly. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Lastly we went to the steakhouse on night and got 3 steaks. Lastly, we loved Pablo the waiter we had at Bordeaux. Floodlit tennis court. BEACH This could perhaps be a negative or positive. Please ask us to confirm what protection may apply to your booking. Other than that the food was great and so was the entertainment. Like it was hard to cut with a knife and really while they called it hollandaise sauce, it was not. Thank you for a great experience secrets maroma. FOOD Food also went under negatives, but its also a positive. ROOM - First was the ocean view room. I would give it 10 stars if I could! 24-hour room service. The French restaurants especially had some items that ranked among a few of the best dishes we ever had. Its something every resort struggles with. We recommend calling ahead to confirm details. Conveniently located restaurants include Tramonto, Il Olivo, and Casa Amate. No wristbands required. We had an amazing 6 days and 5 nights at Secrets Maroma Beach. We will try to respond to your email within 24 hours. Edy was so helpful with helping me get our chairs in the morning and also made sure that we all had clean sunglasses. I already have a holiday booked with Virgin Holidays, I returned early from holiday and have further questions, I am currently on holiday and I need to speak to someone. What did make this a 3.5 star experience instead of lower were some incredible people we met. As you saw from the negatives we did however have some terrible meals at the steakhouse and preferred club. Laundry service*. CABANA BEDS When we went to Costa Rica, you could book a cabana bed 24 hours in advance and each day if one was available. Your holiday is protected many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Junior Suite Partial Ocean View Rooms offer views across the resort and limited sea views, with 1 king-size bed or 2 double beds, sleepingmaximum3 adults. If we havent notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. Now we did have some phenomenal food here, but we also for the first time at secrets had some awful food. Simply continue to be blown away by the amazing service the people at Secrets Maroma provide. Thank you for a great experience secrets maroma. Is Secrets Maroma Beach Riviera Cancun located near the city center? Log in to Manage my booking where you can message us about your options or you can give us a call. While it fell short of other secrets it was good enough I still am a secrets fan and will visit them in the future, just maybe not this location. We have spent one. I feel a real rating for us would be 3.5 stars because overall we did enjoy our time but the negatives were just clouds hanging over our time there. We could not have been more delighted. Our first day we got asked 6 times. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. He also made them really well. Roswell, Georgia, Jul 31, 2022 BEACH This could perhaps be a negative or positive. Were committed to redefining your travel journey with our best-in-class CleanComplete Verification practices. Complimentary WiFi. I dont even think they would be able to be graded in the US. This resort better than others keeps the beach clean as they can. It has some great features and the massage therapists are really talented. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. We were in preferred. Smart casual for dinner please, no shorts or t-shirts. Or dive right in to our 2021 holiday offers. Ok so just another upsell, money grab adventure. Every request we had she fulfilled. We had some phenomenal meals. Lets get started. Staff are amazing. Yes, dry cleaning and laundry service are offered to guests. We are operating a limited flying programme to Barbados while we work towards resuming normal operation. Yes, Secrets Maroma Beach Riviera Cancun offers airport transportation for guests. Fitness centre. We did experience a lot of seaweed around the time we went (end of July) so we werent able to fully experience the beach/beach service. Yes, free parking and valet parking are available to guests. He also made them really well. POSITIVES The resort is stunning, beautifully maintained with lots to do. Desires Music Lounge nightclub. Our travel experts are on hand to help you book your next holiday. He was a fantastic waiter that stood out above all the service we had. Copyright Virgin Holidays Limited. Great food. I have ordered select and no roll steaks before for the cheaper price point, but even in all the times I have, I havent seen a steak as low quality as these. We also enjoyed the sushi. UPSELLING - From the last time we went to a secrets they really increased the upselling. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring Secrets, Breathless, Dreams, Sunscape and Now Resorts (terms and conditions apply). Explore our destinations and holiday types and save your faves to your very own Wishlist. Thanks everyone; we will definitely be back. No marbling at all, I mean not one ounce of fat on the ribeye and it was course even though they did cook to the right medium rare temp. We also enjoyed the sushi. 306.5, Playa Maroma, Playa del Carmen 77710 Mexico, This is our second time at this resort. You can also log into Manage my booking to find the details there. If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking. Table tennis. Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Secrets, Breathless, Dreams, Sunscape and Now Resorts. I think from that description you can imagine how bad it was. Claim your listing for free to respond to reviews, update your profile and much more. Euro-bungee. In the meantime check out our FAQs to see if this can help answer any immediate questions. So no long walks on the nearby beaches here but the immediate resort beach is great. TRAVEL AWARE STAYING SAFE AND HEALTHY ABROAD There are some beds right up front and we were put in one at the back where its hard to see the ocean for all the other chairs and small huts on the beach. Tripadvisor performs checks on reviews. For true night owls, there is Desires Music Lounge, with a resident DJ and a selection of tropical drinks to keep you going until the early hours. Just amazing place to be. As you saw from the negatives we did however have some terrible meals at the steakhouse and preferred club. Roger, our Concierge was fantastic, nothing was too much trouble and he was so polite and friendly. 412 rooms across 3 and 4 floors with 1 lift per building. If youre unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. There must be 1 adult per child under two years of age travelling, please adjust your passenger number, To book online please select a maximum of 9 passengers, to book 10 adults or more please call 0344 557 3978. We felt constantly hounded to do upgraded experiences. Please see our partners for more details. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. PEOPLE/SERVICE As mentioned before the people we dealt with here were amazing.