Shower was warm, not hot. The air conditioning vent up high was aimed at one of the beds. We had planned to do our own cooking instead of going out to eat. Hot tubs are broken and not opening anytime soon. This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. If you aren't able to meet your goals you will not last long. Self parking is free. The cleanliness, food (TWELVE/11) and ammenities could be improved to match the prices. Please see our partners for more details. Sign in to see exclusive Member Discounts. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. by Operations Manager. We will look into your concerns and get them resolved. The restaurant on site was only open for breakfast and some lunch which was mediocre at best. Colc, cold, cold, the room was cold and I couldn't warm it up with the termostat, the water in the showers was cold and couldn't be warmed up and the DVD player only played my color DVD in black and white. Room was clean and pools were nice. Save yourself the hassle and your money and do not stay here I promise you, if you do you will remember this review. The cleanliness of the facility is lacking. Very few channels available on tv but Wifi signal was strong. 57 out of 361 reviews, Rating 1 - Terrible. The towels were very rough and the bath towels were very small. Mountain Laurel Resort is 3.5 mi away from White Haven. We are sorry to hear of the experience you had when you arrived at our hotel. They put the wrong person in the front desk. Guests can enjoy an on-site restaurant and a lounge during their stay. Thank you for your feedback. Please dont include personal, political, ethical, or religious commentary. We wont be Thank you for your feedback it helps with the continuous training of our staff. convenient location but next time Id choose a different option. We are happy that the staff treated you well. you can tell the property has gone through some renovations but there still lots to be done. We have more than 70 million property reviews, all from real, verified guests. Guests can enjoy pool access from 9:00 AM to 10:00 PM. We quickly found out the restaurant, outdoor pool, bar, spa and snack shop were all closed. horribly loud noise coming from exhaust fan in bathroom. When we checked in, the hotel clerk almost seemed annoyed by our presence, and the girl working in the cafeteria must of asked me for my room number 4 or 5 times, because I believe she thought maybe I wasn't a hotel guest and that I came in there just to eat their breakfast! I'm always leary of a "cash only" bar. The pricing is great. Francis Walter Dam is 3 miles from this hotel. Seems like air was coming thru the patio doors. They say they are renovating but it is evident they have no plans to do so. This White Haven hotel is smoke free. CST# 2083930-50. Mount, Website is very deceiving!We stayed at Mt Laurel Resort July 8-15, 2022. All rights reserved. There are no spa services available at this hotel. We found that alot of things that the website said was available on the resort were not open or unavailable at the time. Hot water shower not hot at all. no one was wearing uniforms or badges. staff was smoking weed in the back office which was inappropriate especially because my under 13 year old kids were brea. Yes, it offers wheelchair access. Accommodations offer separate sitting areas. They even upgraded the rest of the family and put them in the room next door. STAFF TRIED, I THINK THEYRE UNDER STAFFED MAYBE, RULES ARE SET BY POOLS AND WHIRLPOOLS, NO ONE LISTENED TO THEM AND THERE WAS NO ONE TO ENFORCE RULES, OUTSIDE ENTRANCE TO GET TO MY ROOM WAS IN VERY BAD SHAPE, SOME ROOM UPGRADES WERE REALLY NICE, OTHER PARTS WERE HORRIBLE, SOME OLD FURNITURE WORN OUT, TV IN 2 BEDROOMS DESPIRATELY NEEDED AN UPGRADE, OTHER SMALL PROBLEMS WITH ROOM COULD HAVE BEEN REPAIRED WITHOUT MUCH EFFORT, OUTSIDE PATIO AREA NOT CLEAN OR USEABLE, I COULD GO ON AND ON , THE ROOM WAS A GOOD SIZE , TUB WAS NICE AND NEW, IT WAS DISAPPOINTING , SO MUCH POTENTIAL TO BE A REALLY NICE PLACE BUT IT JUST NEEDS SOME MORE WORK, I WOULD HAVE GLADLY PAID MORE IF THE PLACE WAS ALL DONE THE WAY IT SHOULD BE, AND THE PEOPLE STAYING DIDNT REALLY RESPECT THE PROPERTY AND HOW HARD THE OWNER MUST BE WORKING TO MAKE THE PLACE NICE, IF THE OWNER EVER WANTED SUGGESTIONS I WOULD GLADLY GIVE MY OPINION, We waited 2 hrs at the restaurant to seated, waited on and served our food and there was only 3 tables with people to take care of. For specific enquiries, we recommend calling ahead to confirm. Not showing any interest to make customer enjoyable and have a pleasant experience. Additional sorting options might be available (by type of traveler, by score, etc). Having a kitchen is big convenience for meals instead of eating out for every meal. We had a beautiful view from our balcony, since we had a bi level room. There are zero amenities open. I would not recommend anyone stay or work there. The kids enjoyed the pool and the hotel had a lot of activity for the kids. We hope that you will visit us in the future. As a resort it had many amenities we as workers were able to use. They have no clue how to run a resort, hotel, motel etc. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Guests of Mountain Laurel Resort White Haven can enjoy a cup of coffee at Molly Maguire's Coffee Shop located on site. Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities. First of all the owner is a JOKE. Was there something in particular that you did not enjoy? The Bar/Coffee shop in the property was very convenient . There was no bakeware and limited pots and pans. Also, huge hole in bathroom wall. Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay. After their trip, guests tell us about their stay. Sep 8, 2021 Welcome to the Mountain Laurel Resort & Spa, in mountainous White Haven PA! Travelocity, the Stars Design, and The Roaming Gnome Design are trademarks of Travelscape LLC. Use this rating to help choose your stay! was the indoor pool and that was only during designated hours due to the girls camp. I leave honest reviews. I thought the staff could of been a tad more friendlier. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Accessibility, Disability and Accommodation, 1.9 out of 5 stars for Compensation/Benefits, 2.1 out of 5 stars for Job Security/Advancement, For the best experience, please upgrade to a modern, fully supported web browser. but downstairs too its a very nice place to be like that, The room was basically clean but a little outdated the oven smelled like oven cleaner and the microwave didn't work. Called room service 3 times in 2 hours to help with tvs. Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation. The Front desk girl had zero people skills and did not give us any sort of friendly greeting. I think I had the same Mr. Coffee maker back in the 1970's. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. They underpay and overwork staff and the schedules are not good. I loved how luxurious the hotel was at a very decent price and the setting is very beautiful, surrounded by the mountainside. language, whether its just a rating or contains comments as well, etc.). Your contribution should be yours. they should keep everything cleaned. Cash is not accepted. not just at front desk. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center. Posted by a verified traveler on Jul 28, 2019, Jul 30, 2019 Are there opportunities to exercise at Mountain Laurel Resort? This place should not be open for business I dont understand how they inherited the word resort ,this place is a true 5 star dump.no hospitality, its dirt..dingy and shady. They only good came out of this was my full refund along with the food refund that I received. Our redesigned rooms are the perfect combination of luxury and comfort. On top of that, he is either broke or greedy in the light of never giving you your first week of pay. What is the interview process like at Mountain Laurel Resort? We are sorry you did not enjoy your experience with us. You can sort and/or filter them by time of year, review score, and more. What are some restaurants close to Mountain Laurel Resort? From the dated decor, to a dirty pool, to a leak in the room ceiling, this property needs a major renovation. Comfortable. Rooms are advertised as having balcony or patio but ours had neither but instead windows looked out onto flat roof that campers were walking on. Vacation rentals in United States of America, Vacation packages in United States of America, Cancel your hotel or vacation rental booking. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. The netted door for the balcony was broken and just putting in the balcony. Booking.com. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Personal protective equipment, including masks, will be available to guests. All rights reserved. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. I recommend "the Hang Out"' which is very close by. 2 outdoor tennis courts, an indoor pool, and a spa tub are all featured at this smoke-free hotel. we heard sound but no picture. the room was super clean, the mattresses comfortable, but scratches and wholes on the doors/walls makes the place look raunchy. Steer clear of this place as a guest and an employee. The breakfast was ok. Could have had some muffins an omlette section. Can make lots in commission if you are good, If you are good at booking and getting people to show up, you are held to a higher standard then others, Love the job but pay and benefits are terrible, the hotel has switched hands mulitple times in the past and your scared if your going to have a job and there check will bounce for the week. For example, the shared spaces like the gym, game rooms and laundromat had trash, dirty floors, and sticky surfaces. I particularly enjoyed going horseback riding on the nature trails. Location great, lots of potential, but not somewhere I would stay again. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. it was alright it could have been better if their restaurant and bar were open. if the writer is claiming to be someone else). The only way to leave a review is to first make a booking. Please avoid this place. Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges). We didnt have time to check out the resort so we dont even really know what is there. Poor was spacious and water was great temperature.