See also here for another case https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-13-hinge-issue/m-p/7911883, I bought my HP Envy in 2017 for university, unfortunately that means it is now out of warranty. I took it to two vendors for repair but they wanted 200-500 to repair it. After convincing the rep on the phone that the issue is actually a faulty hinge design(cause) and not the shattered screen(effect), they agreed to ship it free to their Texas service facility. Not sure on how to move this topic under the HP sub. The class laptops are not fit for their intended purpose as functioning, compact, portable or flexible computers and cannot satisfy the representations HP made in its marketing materials and warranties, the lawsuit states. Navigate to Start >> Settings >> System >> Display >> Advanced display. Note: HP Inc is the vendor who supplies PCs and printers, like my sons laptop. This laptop cannot handle even microdrops(less than 6 inches from the surface), let alone a 3 foot fall. BOTH hinges snapped, the whole machine cracks open when i fold the lid down. The computer is not usable as a laptop. Just enter your model number to find the specific match. The December vacation approached and he had time to have the laptop sorted so he raised the claim. I can't believe so many people are having this issue.
Keep me posted for further assistance. Its only a year and a half old and has never been mishandled. He is a student and bought it for his studies. HP needs to do the right thing and take care of this. This is my 2nd HP laptop. This is a serious design flaw for a brand new computer. I have brought your issue to the attention of an appropriate team within HP. Opening a support case with HP didn't help much either. Unfortunately, there were no signs, until both cases/and shells broke as well. Please add me if possible. Hopefully more recent designs have been updated to fix this issue going forward. Same issue here. Before conducting any of these steps, make sure to read ourdisclaimer. Please check your Private message icon on the upper right corner of your HP Community profileNext, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage. Screen has separated halfway up and has exposed wiring. Please add me to this suit! Ordered replacement from 3rd party at cost of $50 and self-replaced. | I too am a victim of this defect and HP has yet to provide a resolution. Ive spent lots for this hp laptop. is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_805').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_805').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_805').removeClass('gform_validation_error');}setTimeout( function() { /* delay the scroll by 50 milliseconds to fix a bug in chrome */ jQuery(document).scrollTop(jQuery('#gform_wrapper_805').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_805').val();gformInitSpinner( 805, 'https://topclassactions.com/wp-content/plugins/gravityforms/images/spinner.svg' );jQuery(document).trigger('gform_page_loaded', [805, current_page]);window['gf_submitting_805'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}setTimeout(function(){jQuery('#gform_wrapper_805').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_805').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [805]);window['gf_submitting_805'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_805').text());}, 50);}else{jQuery('#gform_805').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger('gform_post_render', [805, current_page]);} );} ); I am no longer able to close the screen. How can we get it fixed if out of warranty? I am finding hard time closing and opening it. purchased 9.2020. Required fields are marked *. I have a HP 360 14 inch screen, purchased at end of 2019. HP Pavillion 17. One of them had its hinges break right after the warranty ended. Yes, I got 2 of the 2n1s that broke and then caused the screens to crack. Click the Kudos, Thumbs Up" on the bottom right to say Thanks for helping! Never will I buy a HP product. HP 17-by3053cl also has hinge issue on the right side. The plaintiff is represented by Scott David Hirsch of Scott Hirsch Law Group PLLC, Nicholas A. Migliaccio and Jason S. Rathod of Migliaccio & Rathod LLP and Dan E. Gustafson, David A. Goodwin and Frances Mahoney-Mosedale of Gustafson Gluek PLLC. After some research I found that this is a common design flaw in many envy laptops. I have an HP Pavilion 15-cs2073cl and when I went to open it popped now my hinge and my screen are coming apart. I did not believe the company would work so hard to avoid its warranty responsibilities. Awaiting reply form them. I am no longer in warranty but it is completely frustrating that a $1K+ laptop I purchased in 2019 is this critically flawed and I have no hardware support for it. I have an hp pavillion, my hinges are getting stiffer and stiffer. Hope this helps! Yes i had to pay almost 200 dollars to have it fixed, please add i do have one this has happened too. There were no falls/accidents. I have a lp laptop model 17 purchased in 2017. But after a short period of use the lower cover of the laptop startled popping out. All out if pocket. I guess those charged with minimising the cost to the company of warranty claims have done a good job. Add me, I purchased one several years ago and HP fixed under warranty and it immediately broke again, along with other issues after the warranty expired. Hp pavilion 15 cx0033nl. And now the hinge has snapped off. There is a hidden cost though. He was certain that it was a manufacturing defect. I hope your lawsuit against HP prevails, they are brilliant at making computers, & also brilliant at designing in failures, so that the thing breaks & you buy a new one, they get forever rich at our expense. I didnt believe him cause he fibs sometimes and then I read this and was like omg Im a bad dad.lol. 
suddenly my left side hinge started making noise and not its broken. I have an hp 17 that I blamed my son for the hinge breaking. Which one are you buying after returning envy? I purchased the laptop for longevity. my daughter and I bought our computers in 2019 in less then one year the hinge came lose and it was down hill from there. Purchased late Nov. 2017 for $1049. With the hinges actually cause the screen to be pried away from the casing causing the screen to crack! The coupon code they offered to purchase new one expired or was bogus to begin with. No, they just return it marking it helpfully as a case of customer induced damage. HP was a respected, reliable company, but obviously isnt any longer. I bought the hp envy 13t 2 years ago. I have not called HP, after reading other users comments, knowing it would be a waste of time. If you are unfamiliar with how the Community's private message capability works, you can learn about thathere. On 4/4/2022 when opening the laptop the right hinge failed causing the screen to separate. I tried to speak with hp support but they wouldn't do anything for me because it is out of warranty. Another is having errors including a bad fan. This field is for validation purposes and should be left unchanged. I will never doubt my son again. That lasted me years before British Airways got their hands on it. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). In the US there are occasional hems and haws about Big Tech and monopoly power but I am not sure that is the right angle. Loved how it worked, but the hinges failed and it is falling apart. But after a short period of use the lower cover of the laptop startled popping out. I cant remember if the screen has separated from that one as I currently have it boxed up in closet and havent looked at it for awhile. The hinge started appeared to be stuck and we are unable to open the laptop. I filled out a claim, but didnt have the receipt for purchase as it was a gift. The class laptops all possess a material defect that prevents them from being used as portrayed in HPs advertising materials, and HP concealed, failed to disclose or otherwise engaged in deceptive marketing with respect to this defect, the lawsuit states. One hinge failed after 18 months. Is high-resolution audio (like SACD) audibly better than than CD? Waste of money honestly. Could easily get a replacement thanks to the easily available service manuals which should be standard but given the age and how underwhelming the APU is, it's not worth it. 15.5 HP Pavilions with cracked covers due to bad hinges. The hinge is metallic and is secured to the screen by a thin layer of glued metal/plastic with barely legal screws. Samsung recently faced a similar lawsuit over its Chromebook Plus portable computers. Thank you for visiting the HP Support Community. It was an HP ENVY 13-aq0002na. Never trust hp. My son did attempt to follow up with customer service as suggested but got nowhere. The hinges have locked up and will not move in either direction. I have purchased hp envy x360 laptop and i use my laptop very carefully. I have an HP laptop with hinge problems. To provide technology guides and helpful information. Tired of this. Payed it 1400. Legal Notice 
Several of HPs laptops have display hinges that are defective in that they break off from the poorly secured mounting points at the base of the device, a new class action lawsuit claims. the batteries also dont charge but laptop works while plugged in.. it was very disappointed by this hp laptops. First and last HP laptop for me. Its a shame I have to consider another Big brand. And if you try to close the laptop after such a hinge misalignment, you'd be privileged to hear the sound of the screen cracking and shattering. Sign up for our free newsletter. I have 2 ea. But the screen hinges disappointed. I have been very careful in handling the laptop since it would be a hardship to buy another. i have an hp 15 laptop, and SO FAR no problems. My hp 15 has a broken hinge and I cant open it all the way. My name is Brandon Holmes okease add me. Like many, many others the hinges have been making a lot of cracking sounds. - customer support & service team sucks. Why would I? Both hinges have broken. But he found the whole process exhausting. Please ad us to the Class Action law suit. Step 5: Uninstall and Reinstall your battery drivers. I was happy for my son to buy an HP laptop. Id have to look through my paperwork to find model # and purchase date. I have a HP Pavillion purchased vinyl November 2019. If this light is missing, then it is a cord issue. Hopefully this lawsuit will bring awareness to the volume of customers this has impacted and some type of reimbursement or repairs. Only had this laptop for one year and love the laptop but really dissapointed with this issue. I am on my 2nd HP 17 laptop. I cannot close it. So HPs claim that nothing has been reported concerning a similar defect is false. If youre having this issue, you can try the following steps: Step 1: Make sure your laptop cord lights up. How about the right to not have flaky and unreliable mechanical designs in the first place? Have you contacted HP's support center about this? I can't even fold the laptop because the hinge prevents the lid from doing so. Please add me. Once u r out of warranty and got unlucky be prepared for a open robbery from them. HP sucks! WHAT CAN YOU CLAIM Perfect laptop besides this one famous HP quality control issue. This makes so much more sense now with whats been going on with my laptop. Very annoying. I cannot use it for its intended purpose, that being a laptop. I call an tried to get replacement but was told no. I tried emailing UPS last week that by the way, Taiwan moved to six digit postal codes over a year ago but you still only accept 5 and I have to work around it every day and the response is lolwut ticket closed. Learn more about Reddits use of cookies. 
Too soon to have this type of issue. Previously, my issue with laptops, as with smart phones, is that the power-supply port becomes loose & it wont charge. Amazon has great options here. I have proof of purchase, and pictures. administrator or law firm. Yes, I have the Pavillion, which I had to replace exactly because of the defect described, ended up having to buy a new laptop, I have an HP with a Bron hingeI was able to get it fixed once, but the hinge broke again and they would not fix it since it was no longer covered under warranty. I'm worried about the same happening to my flex 5. (I think this was a mistake, but understand his position). The images are of my Envy which I cannot use in its current state as both hinges have failed. It's been a while I thought of checking the forum and give some updates about the laptop. I contacted HP in 2015 for the HP Pavilion m7-1015dx and 2016 for the HP ENVY m6-n012dx was told that there was nothing they could do because warranty had expired. I am sorry to hear about his experience. Hotelreservations, Getaroom, hotel booking scams class action lawsuit investigation, Nursing home neglect and elder abuse lawsuit claim review, Catholic Church sex abuse scandal lawsuit investigation, JUUL, Vuse heart and lung side effects lawsuit claim review, Internet Video Privacy Violation Class Action Lawsuit Investigation, Car dealership text spam and pre-recorded messages lawsuit claim review, Office of Personnel Management data breach $63M class action settlement, Facebook internet tracking litigation $90M class action settlement, Volkswagen, Audi transmission defect class action settlement, Allura fiber cement siding $12.5M class action settlement, Roundup, HDX, Ace weed killer false advertising $45M class action settlement, Sprout class action over alleged baby food mislabeling to proceed, Knix period underwear class action alleges product contains harmful chemicals, Federal court security breach deeper than originally thought, Forbes class action alleges company shares subscriber information with Facebook, Wawa data breach settlement announced for $8M, Costco class action alleges company falsely advertises its dolphin safe tuna, Allstate unsolicited calls $4.5M class action lawsuit settlement, Consumer Class Action Lawsuit & Settlement News, Top Class Actions 2022 ScholarshipsData Privacy, Coronavirus Legal News & Class Action Lawsuits. I was upfront with HP Support that I broke the screen when trying to close the laptop. My 1 week old HP Envy x360 is showing signs of this (misaligned hinges hitting the top shell), so i'm going to return it. Step 4: Update your battery drivers. Because in the big scheme of things in a billion dollar company a few dozen broken laptops or a few lost ads or a few delayed packages or lost customers doesnt even register in the precision they are staring at in their Excel spreadsheets. I have never dropped it and have taken extremely great care of it. Ive had to replace very broken plastic parts, glue, and drill new holes to screw it back to together so I can use it. Im now unable to use it. Yes, I purchased an HP Laptop from Walmart. Your email address will not be published. Actions does not process claims and we cannot advise you on the