Find out more by downloading the app, visiting www.vestiairecollective.com and following @vestiaireco on Instagram. Dear Jade R, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. I sold a Fendi Scarf Ref # ******** on Vestiaire Collective and I shipped it to their office with the shipping label they provided.They received them on June 22nd and I havent been paid to this day. Last week, I submitted a tee by Supreme (Ref: 24603462) to be listed on their website, received an email requesting more photos of the tags and afterwards an email saying that they could not guarantee the authenticity of the product and would not list it. A week later , It hasnt been released Still. Buyers will be presented with an even broader selection of highly desirable pre-loved fashion goods, therefore enhancing their purchase experience." Vestiaire Collective USA has been in business for approximately. Dear member,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. How many people work at Vestiaire Collective USA? Efficient and secure. The teams of Vestiaire Collective and Tradesy will progressively merge to allow sharing of best practices and support accelerated growth in the US market. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Buyer send item back, while VC told me they would pay me as I was not at fault. And dishonesty. I doubt they even check their items. How BBB Processes Complaints and Reviews. New York, NY. If you are a professional seller please contact : [emailprotected]. I listed many items and after a few days sold a pair of Prada eyeglasses. So when the postnord app finally updated that my parcel is ready for collection in Postnord pickup point in Tumba Centrum I immediately went and to my horror received only an opened cardboard box and nothing inside. We thank you for your understanding and cooperation. This company is the worst disaster. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. It cost me 122 including postage and import duty fees to buy a top that when it arrived was almost black. This organization has been operating for approximately 10 years. For this sale I was supposed to receive $40 which was the amount they were sold for and without having to pay commission on the first sale which this was, this was the amount due to me. But everything else is good. I will not sell again with VC! Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. Vestiaire Collective USA is estimated to generate, Find more high-value prospects than any other source, Get information on 17 million companies, 50 million contacts, 6 million buildings & 18,000 industries, Access complete list of businesses in any building, Public - Everyone can view and edit (appears in search results). I was instructed to try it again with a different payment method. JOKE DONT SELLLLLL ON THIS PALTFORM. Vestiaire Collective and Tradesy were both founded in 2009 by women entrepreneurs committed to transforming the fashion industry towards a more sustainable future. The verification is an absolute scam. By joining forces with Tracy and her team, we continue to empower our customers to drive change by making second-hand fashion a first choice. For Affiliate programs: affiliates.us@vestiairecollective.com Sweden, Denmark, Finland : [emailprotected] More info here, See Also: Contact Support Preview / Show details, Vestiaire Collective Online Retailer Contact Information 601 W 26th St Rm 1733 New York, NY 10001-1141 http://www.vestiairecollective.com (855) 842-1822 Customer Complaints 123 , All Vestiaire Collective Locations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They are untrustworthy and unreliable..After reading other reviews, I see that I am not the only one who has gone through this. Agents and Managers for Artists, Athletes, Entertainers, and Other Public Figures, Employees & Yearly Growth Rates at This Location, The information in this chart is primarily composed of estimated or modeled data. Black does not suit me. Sold an item and shipped in time. , Unlock full sales materials and reports Stay on top of your Business Credit File Get full access to view your D&B business credit file now for just $39/month! Dear Jenny,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team. We will keep working to transform the fashion industry by empowering our community of fashion activists! We will keep working to transform the fashion industry by empowering our community of fashion activists! And it literally ripped a day after I got it. Is Joy Thompson the only contact you have for Vestiaire Collective USA? Best regards, The Vestiaire Collective team, Read 1 more review about Vestiaire Collective. Dear Charanjit,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team. Frances Sola-Santiago explores why fashion's runway protests don't effect change in a piece for Refinery29. In recent years, Vestiaire Collective has grown at an accelerated pace in the US, which has become its largest market. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American. So the postnord representative reported it and said the empty box will be returned because I refused to accept it as stolen wallet is NOT what I was expecting for the 4200 sek I paid!!!!! Its a good app for shopping, but need to fix about photos of the product, because some of them has just 1-2 pictures, which we cant see every corner of the product. 9am - 6pm . Dear Nicole,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. The phone number for Vestiaire Collective USA is. Only way to contact is chat message or email, either way you get the robotic reply not relating to your specific issue. Plus, inside the latest social media fashion crisis in China. We thank you for your understanding and cooperation. In particular, since the beginning of 2022, Vestiaire Collective has been growing its US GMV at a 75% year-on-year rate. We will keep working to transform the fashion industry by empowering our community of fashion activists! The appraisal fee for this website is too high! Fast shipping. You can contact them by Chat, 7 days a week, 24 hours a day. The growing popularity of long, enhanced nails has paved the way for an attentive nail-care regimen that takes cues and ingredients like Hyaluronic Acid from skin care. This happened to me several times. Customers of both Vestiaire Collective and Tradesy will significantly benefit from the companies' alliance. Maximilian Bittner, CEO of Vestiaire Collective, commented: "Today's transaction is a key milestone for the luxury fashion resale industry. BBB Business Profiles are subject to change at any time. The platform is very good however customer service is below average to say at least. Likewise buying is great as Vestiare is a trustworthy site with excellent sellers, which gives me peace of mind when I purchase something Preloved. Sign up for the Fashionista daily newsletter. With today's transaction, we are positioned to significantly improve the experience of US fashion customers. ", Tracy DiNunzio, founder and CEO of Tradesy, said: "Fanny, Max and their great team have done a spectacular job positioning Vestiaire Collective as the leading marketplace in our global industry. Have purchased multiple items, all with good experience. {Fashionista inbox}, Telfar to open flagship store in New YorkTelfar will open a store in New York City later this year, so gird your wallets. Fast shipping and good communication. And the most terrifying thing is their chat rules! I have many authentic pieces purchased directly from LV so as soon I saw this bag I knew instantly it was a fake. "It's not enough for brands to send political messages down the runway or to try and stage protest-cum-marketing extravaganzas of their own," Sola-Santiago writes. The item I bought was not delivered and VC staff herself confirmed with Chronopost (the website itself also says its not delivered) but on the VC site says its delivered. What are the annual sales for Vestiaire Collective USA? These are the stories making headlines in fashion on Wednesday. As VC cancelled sale, and buyer was payed back, buyer was given option to send item back if they did not like it. BBB reports on known marketplace practices. While Clemons did not disclose a location, we're confident that the fashion pack will happily travel great distances to purchase cult-favorite bags from the brand. I lost 60 in this transaction- really not impressed Vestiare, Dear Elle,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. I have sold on many online sites and have never had problems and have never been asked to send a photo of my personal information over the internet which I will not do. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Best regards, The Vestiaire Collective team. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. After 5 business days and no money my account still, I contacted them again via email and I was told by Customer support that my issue was with their expert team. Plus, the importance of the CEO-CFO relationship. We thank you for your understanding and cooperation. 2021 Copyrights. I have always had really good experiences with Vestiare both buying and selling. This is the first time I have purchased and ordered from Vestiaire and I have never received the item nor a refund. On the following day I tried to get on my site and was denied access. Maximilian BITTNER, CONTACT FOR PROFESSIONALS. I am chasing them forever for a refund and the reply is back to step one asking me to fill return form when last reply already confirmed the receipt of return! I also have pending items I shipped and am worried about them too.I want my payment for the Fendi scarf released. Financial terms of the deal were not disclosed. The company is led by its founder and CEO, Tracy DiNunzio, and its cofounder and Chief Product Officer, Sash Catanzarite, and has 140 team members in the US. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. ", John Doerr, a Tradesy board member and shareholder who will now become a minority shareholder in Vestiaire Collective, added: "I am thrilled to see these two mission-driven teams join forces to accelerate sustainability in the fashion and apparel industry. Contact Form.. You can also find more information in our FAQs, See Also: Vestiaire collective customer service Preview / Show details. We will keep working to transform the fashion industry by empowering our community of fashion activists! Relisted a jacket for free for me as it didn't fit and I barely lost any money on the resale, given I paid import tax but recovered most by selling at a higher price. Due to delay with bpost, who hands shipment to DHL, VC cancelled my sale while shipment was already on its way to buyer. If you are a professional seller please contact : [emailprotected] NEW YORK. Here are 8 tips for writing great reviews. The designer revealed the news in an interview with The Breakfast Club. Terrible - authentication service is fake, This is the first time I have purchased and my order never arrived. With such strategic scale and operational setup, the combined company will be very well-positioned to grow its share of environmentally friendly local-to-local transactions in the US. I cannot get into my account now. We thank you for your understanding and cooperation. Copyright 2022 Buzzfile Media LLC. We will keep working to transform the fashion industry by empowering our community of fashion activists! Dear Janel,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. I joined Vestiaire Collective when they sent me messages on the internet. I received a notice from them that my funds would be sent to me after 72 hours. Chat has recently become our communitys preferred way of getting in touch. Terrible. Control the types of companies that can be added to this list. 100% of the items are curated and manually controlled by our experts! They have no knowledge of the brands that they well. It's a commercial website, but I feel like I'm in a pyramid scheme. This is falsehood. ", Fanny Moizant, founder and President of Vestiaire Collective, added: "We have been very impressed with the great achievements of Tracy and the Tradesy team over the years and are very excited by the opportunity to work together to accelerate the change in the way people consume fashion. For Affiliate programs: [emailprotected] Sweden, Denmark, Finland : [emailprotected] More info here. We will keep working to transform the fashion industry by empowering our community of fashion activists! 10 out of 10. Its been a long time waiting and they dont care. Its mission is to transform the fashion industry for a more sustainable future by empowering its community to promote the circular fashion movement. We thank you for your understanding and cooperation. I then resold on vestiare as I was not allowed a refund and all I got was 62.00. Sellers will see their product reaching a much broader audience, in the US and globally, therefore optimizing the overall sale process. How long has Vestiaire Collective USA been in business? Buyers will be presented with an even broader selection of highly desirable pre-loved fashion goods, therefore enhancing their purchase experience. Just BECAUSE I asked the seller where the item would be SENT to me, I was banned from speaking for 24 HOURS!! I want to give a 0 star. 2022 Trustpilot, Inc. All rights reserved. Launched in Paris in 2009, Vestiaire Collective is a Certified B Corporation with offices in Paris, New York, Hong Kong, Seoul,Singapore and a tech hub in Berlin. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Your request to remove the company profile has been denied for: You are only permitted to claim ownership and remove one company profile. Very frustrating! For a quicker service, contact us between 10 am and 6 pm London time. On top of that, they have kept my money and have not paid me. Dear Maria,We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. Afterwards they said that item failed authentication so I would not get my money and only would receive my item back if I would pay them a shipment feeso I would pay to get my own authentic item back. Well guide you through the process. This feature is available to paying subscribers. Business Contacts at Vestiaire Collective USA: This information is available to paying subscribers. Never miss the latest fashion industry news. Anyone can write a Trustpilot review. Dear Jantana,We thank you very much for taking the time to share your feedback with us We wish you a lovely day ahead and really hope to see you again really soon !The Vestiaire Collective team. 33 Boulevard du Gnral Martial Valin. Cowen is serving as financial advisor to Tradesy and Latham & Watkins is serving as legal advisor to Tradesy. The combined company will boast a membership community of 23 million, a catalog of 5 million items and a Gross Merchandise Value ("GMV") exceeding $1 billion. Monday - Friday. Contact Us. 2022 Breaking Media, Inc. All rights reserved. Vestiaire Collective acquires TradesyTwo female-founded resale powerhouses have joined forces: Paris-based secondhand luxury marketplace Vestiaire Collective announced the purchase of American peer-to-peer resale platform Tradesy on Tuesday. I have never seen such a bizarre and horrible rule on any commercial website. We thank you for your understanding and cooperation. Vestiaire Collective USA generates approximately. The respective CEOs of both companies will continue to serve in their roles for the joint venture. {Refinery29}. This is an updated review. All Rights Reserved. 601 W 26th Street, Suite 308, New York NY 10001 . The item was sent and delivered. Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. I had already sent back item for refund. The same item can be declared authentic and replica within hours. We thank you for your understanding and cooperation. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. Your feedback is precious to us and we would like to look into your request.Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. items get refused but other sellers selling same items are accepted, in my mind they are just the worst, and taking so much fee, so what is the point of charging customers a fee to have the bag authenticated. We thank you for your understanding and cooperation. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. As a matter of policy, BBB does not endorse any product, service or business.