We first need to receive the original order, inspect it, and once approved for a return, we can exchange it. If you're 100% sure, please click "OptOut" below. I hope this is the info you needed. That way, if damaged, you have grounds for a claim with the carrier. Email us at: info@offroadtents.com or call us at 844-200-3979. What should I do? There will be a20% restocking fee plus the cost of shipping the item back to the warehouse it shipped from. Be the first to see the latest styles, events and madness. The program opt-in requirement was added on August 6th, 2019. Don't open it, don't install or use the item. That is, if we win the claim, which is not guaranteed. Email us so we can get you a quote and offer you the best option for you! After that I left it up in the trees all summer and forgot about it. First thing you must do is inform us. I was able to Repair the damage using a sewing needle and Dental floss but after that experience I wouldn't ever let anyone else on the hammock or for that matter use it on any adventures. Trees don't grow perfectly spaced to set something like this up very many places. close. Off Road Tentsis proud to partner with ShipTection, a leader in package protection and tracking solutions. On top of that, there are certain brands that by contract, we cannot offer any discounts on. Simply, as shown on the image below, click next or below the product image where it says: "As low as". Once your order is signed for at the delivery point, the package becomes your property and thus, our liability ends as far as shipping damage is concerned. We will need pictures of the box. Then, take pictures before you ship it. For more information on shipping times, fees and such, please CLICK HERE and scroll down to the "Shipping" section. All users must accept these terms and conditions and create an account with Moosejaw to opt-in to the program and earn, accrue, retain and redeem Moosejaw Reward Dollars (MJ$). It's large but doesn't sag much even with our weight on it. Tentsile does now offer Trillium roof kits; unfortunately, we do not carry them at this time, but hopefully we will soon! We do, butONLY in some products above $300, and NOT for all brands or all items. ALL Gobi racks are made on order, which means order are generally final. You can even use it for the dog, or just hanging onto gear underneath your Stingray or Vista main tent. What should I do? Its a giant hammock you can build into a tent. Please note, the driver will not help with damage inspection. It would require an engineer. We are also happy to ship to any warehouse in the country, but you will then have to take care o the shipment to your country. . The product came with no instructions other than not to use while intoxicated and not to wear shoes on it. After it shipped, no. You can there check the financing options available, and see if you qualify. We cannot. Then, they will contact you once they have reviewed your application to let you know. 5. Full-priced items earn 10% back while discounted items earn 2.5%. If you want to return your order for any problem other than a manufacturing defect or warranty, then you will have to fully cover the costs of shipping it back to the warehouse. We can try, but normally the cost of re-routing the package is quite expensive and not worth it. For Canadian customers, we regularly ship to the nearest freight center to the border, so you can drive down, pick your order ad then drive back up saving in shipping costs as well as duty and custom fees. Oh and you need a to fabricate a ladder if you set it very high up and while they show pictures of accessories like that being used with the hammock, your on your own to do it yourself. As a matter of fact, we never see it. Make sure you email us to: info@offroadtents.com in case you need to expedite an order! I reached out to the manufacturer about this they do not recommend setting up this hammock indoors. Big tears, dents or signs of clear mistreating the packages shouldn't be accepted (Refer to Images 1 & 2 above for reference). It is 100% safe. Note: The Vista roof cannot be fully sealed and is therefore not suitable for extreme weather or very heavy rain. Hi Rich, good question! }. 6. Get FREE 4-6 Day Ground Shipping on all bike accessory orders over $49.00. Great service and fast shipping too. Please check your email for confirmation message, The roof kits are not compatible with the Trillium XL, Add tear resistant insect mesh which hangs form the under-side of the fly sheet and poles to offer protection against the smallest sand fl, Removable fly sheet roof with three poles (choice of colours). Before Signing for your order, inspect the box or boxes for freight loss or damage. We do have some similar items available right now though. - Why might my items be shipped using truck freight? If you want financing with PayPal, then you must select to checkout with PayPal, and choose the option to get financing WITH THEM. We will also send you a monthly email that details your balance and other account activity. Hiya! Then as seen on the image below, it'll bring up a pop-up, offering different installments. We consider an order shipped, the moment we send you an email or sms with the tracking number. - Why do I need a return authorization number (RMA)? This process might take a few hours. We use an SSL Certificate, which means we DON'T store your credit card or financial information. Other items that ship air or ground, will not require your signature, and will be left at your door. The exact cost depends on the rates of the carrier you want to use. We will check and make sure it shows as delivered and that it's not a problem from the carrier's website. The third thing to do is to file. The second thing is to contact the carrier. Therefore, we are forced to charge these cancellation fees. A customer opting-in to the Moosejaw Rewards program is a separate action from establishing a user profile as a result of making a purchase. We recommend you to do so, for the peace of mind, especially as they can refund you fully within 7 days in case an item is lost or stolen. All around great purchase worth the price! To read more about ShipTection, clickHERE. Hope this helps! However, if the tracking has been sent, it's because the order has been picked up and it's shipped. - What mail carriers doesOff Road Tents use? If you have any questions about how your order will ship, email us at: info@offroadtents.com. *TERMS AND CONDITIONS APPLY. Ship Date" is the date we expect items to leave our warehouse so add your chosen shipping speed to see when it will show up at your door. - Am I able to expedite my order with express or next day shipping? Please readfirstHow To Handle Your Order, so you know how to deal with a damaged shipment or package. "catalogId": "10000001", Free Shipping GET THE LAST ONE Whatever works for you, we will do our best to help! - Can I change my orders shipping designation after I placed my order? Add customer reviews and testimonials to showcase your stores happy customers. Sometimes Bread or Pay Tomorrow won't approve you. Every so often, we'll have special offers where you can earn bonus MJ$, like an additional 10%, 20% or 40% back. Remember to always read the instruction manual before use :). On top of that, we may charge you a restocking fee, which is generally of 20%. This is the perfect hammock to hang below your Tentsile Tree Tent,add 3 more sleeping spaces to your tree camp, expand space for extra gear, provide bed for dogs, wet stuff and much more. Still, if you want to do that, we can try and you'll haveto pay the difference, but we cannot guarantee it. To help us win the claim, take as many pictures as you can and be PATIENT. 2. Anyways, we'll get you the best quote, but you do need to ask us first. If your item(s) are available for immediate shipment we will process the charges and get to work preparing your order for shipment as soon as we can. You will then need to be there to sign the package off, NOT BEFORE INSPECTING IT. I bought this for my grandchildren. Relatively quick set up takes me about 10 minutes now that I got the hang of it. Take as many pictures as you can of the item you are returning, the box and making sure it's in a good shape. We will then see what order number it was and we will help you handle it! Generally, they're solved before that, but it can take some time. - How long will it take to receive my refund? Take pictures of the damages from all possible angles. We ship from different warehousesaround the country, so it will depend on the item or your location where you should send it to. BE REMINDED, drivers will try to bully you into accepting a delivery, but if the item is clearly damaged, REFUSE IT. You earn MJ$10 for every $100 you spend on Moosejaw.com or at our shops (MJ$2.50 for discounted items). Earn 10% back on every purchase & spend them on anything. If you leave the rewards program, any unused MJ$ will be voided upon completion of your request. Product Type Most of the products in our store ship free, if they are above $300. An order is considered shipped the moment we send you an email with the tracking number. Summer Clearance is good only on in stock items. If you decide to cancel any of these orders after more than 15 days have passed since placing the order, we will have to charge a 10% cancellation fee. You don't get earn MJ$ when you buy a gift card, but you do get MJ$ when you spend a gift card. IF you see clear and noticeable damage to your item, please take pictures of the damage and REFUSE the delivery. If you are not eligible with Bread, or Pay Tomorrow, and you don't have PayPal, email us, we can send you a special link so you can try to get financing through Klarna, another third party financing provider we partner with. - Does Off Road Tents ship to PO Boxes or Military APO/FPO addresses? The program is FREE to join and membership is ongoing until or unless the user requests to be removed or is removed due to abuse of the program. By selectingShipTectionat checkout your order will be protected from damage, loss, or theft*. It then takes us from 2 to 4 business days to get it out the door (please be patient as some of these items are big and bulky and require special boxing and shipment). The center hatch can be left open or closed and used for entering or just climb aboard from the sides. Then, REFUSE the shipment, note the refusal for damages in the document the driver will give you and it will be sent back for processing. I've checked out as a Guest on Moosejaw.com. Before you send it back, you need approval from us, and we will also give you a Return Authorization Number (RMA) for you to label the package with. We do make exceptions different times of the year, so be on the lookout! It is extremely important that you inspect the box and item for damage BEFORE you sign to receive it. I bought this , so my wife and I could lay around our camp site and be off the ground. - Why can't I return some items that were custom made? Guana Equipment Wanaka 55" Roof Top Tent Setup With XL Annex, Tuff Stuff Ranger Overland 3 Person Roof Top Tent & Annex, Smittybilt Overlander Roof Top Tent - 2-3 Person Capacity, ARB Series III Simpson Roof Top Tent & Annex - 2-3 Person Capacity, Guana Equipment Nosara 55" Person Roof Top Tent Setup - 3 Person, No more than 30 days have gone by since you received it, Product must be unused, and in the original package, We need to get pictures beforehand, to approve the return, We will give you a Return Merchant Authorization number (RMA). }, {id: '', name: '', image: '', type: '', components: {}, skus: []}, [], "shoppingListJSPDP", "0", "0"); This expedited shipping applies only to the transit time from the warehouse to the point of delivery. Therefore, here's an FAQ page withimportant information that hopefully will answer all your questions. iKamper: The Story Behind the Skycamp RTT, The Story Behind Roost USA, a 100% USA-Made Brand, 8 Softshell RTTs For Hardcore Overlanders, Rincon RTT By HIT Vs Type E By Odin Designs, Affordable Roof Top Tents - $1500 or Below, Dometic Portable Electric Fridges & Coolers, Prinsu Design Studio Rack System Collection. May have to purchase the Stingray for that. As shown on the steps above, you will choose Bread as checkout option, then click on "Complete Order". Spend $12 in Moosejaw products OR at least $35 If you do not receive shipping confirmation from us within six business days of your order feel free to follow up with us at info@offroadtents.com. Be the first to ask a question about this. : +1-435-213-1125 He loves spending time in it relaxing, doing homework and chilling with our pup. Protect yourself from this by examining before you sign. For a more detailed view of lead times, view our full Shipping & Returns Policy. Its really overpriced at $250 and it appears to just be the base off of one of the other tents sold. If your item is on back-order or unavailable we will reach out to you via e-mail or phone to see if alternate arrangements can be made. For the sake of making it all easier, we'll break this down into sections: Let's begin with the first of thesetopics. Therefore, we have a strict no returns policy, all sales are final. This is a transactional email that you will receive even if you are not subscribed to our marketing emails. una tent tree By opting out, you forfeit all the Moosejaw Rewards Dollars your currently have in your account, which is basically throwing away free money. The Vista Roof Kit adds insect mesh for a full Vista conversion, so you will now be able to enjoy the great outdoors with shelter overhead. wcTopic.subscribe("ShoppingList_Changed", function(serviceResponse) { If it's a smaller item, even a roof rack, we might be able, but please keep in mind the rates might be a bit high. But no more ground sleeping. At Off Road Tents we have the goal to make sure youare as satisfied as you can with your order. Shipping Insurance with ShipTection, can be a good idea to quickly solve damaged product issues. Make sure to check us out on our social channels for other ways to win some extra MJ$! Bought this for my sons birthday. Help protect yourself from loss or damage, or an uncomfortably painful claims process by: 1. Intl. After that, lead times can vary depending on your location and where it ships from. ShipTectionis a Shipping Insurance and Protection Service that you can purchase at checkout to protect your order from: Thanks to their service you can file a claim for a refund due to a damage or a lost or stolen order. We can ship to Canada, but it's an expensive thing to do. If you accept a damaged delivery, and/or there is freight loss and/or the damage is not noted at the time of delivery, Off Road Tents cannot be held liable for any replacement costs related to the shipment. For items made on order, such as bumpers or rock sliders, as well as Gobi or CBI products, we don't accept returns. We do accept returns before 30 days have gone past since the item was delivered. However, you will not start getting charged until the item SHIPS, or 30 days have gone by. You can also click the tracking code on that same page, and it'll lead you to the carrier's website (whether that's UPS, FedEx, etc), where you can paste the tracking number and follow it. Send images, we will proceed with solving the issue. I bought this hammock a year ago. Or, we can split your order total into different invoices to be paid in different credit cards. But pressure from both sides always leads to a faster solution. Get a copy or take a picture of the signed delivery receipt that shows the freight loss or damage notation. Still, if you can't find what you're looking for in here, send us an email at: info@offroadtents.com or even better, call us at: 844-200-3979. It has more than 20 meters of seat belt fabric in its construction and comes with heavy-duty ratchets and webbing to provide superb stability and safety. When it comes to Bread, it's quite simple, follow the normal checkout process, Add To Cart>Check Cart>Proceed to Checkout. If you ordered a roof top tent, a trailer, a drawer kit, a cargo carrier or an oversized rack, then you will need to sign off the item, or refuse it before you can have it. Sorry, but I hope this helps! Why? That's like getting 10% back in Rewards! Enjoy special offers available only to our account holders. eval("shoppingListJSPDP.deleteItemFromCart();"); Simple, it's very expensive to ship there, sometimes it costs us even over $1000. 4. "storeId": 10208, If you do, you can go and choose Bread at checkout. At the moment, we don't ship to PO boxes, nor do we ship to Military APO/FPO addresses. For any additional Tentsile products, click here. As explained above, the Trilliumis a fantastic, one-of-a-kindhammock. I bought the Trillium and loved it so much I immediately bought the Vista roof kit for itlove the whole set up, I'll be buying more of their products for sure. We will gladly help you with that. If it gets sent without an RMA, it makes it harder for us to identify your package, and it can lead to waiting longer before you get refunded. That way the carrier will send it back and we'll process a new shipment for you. Please take photos of the box on the pallet exactly as it arrives. wcTopic.subscribe("DefiningAttributes_Resolved", function(catEntryId, productId) { Looks like not all the items in your cart are at this location. Also, we need to know exactly which is your package when it gets sent back, so we can inspect it. eval("shoppingListJSPDP.updateShoppingListAndAddItem(serviceResponse);"); On other items such as racks, smaller accessories, we charge different shipping fees, but still, it'll be an additional cost, which might be expensive. Also, our insurance will not cover you, if you sign off the package and accept it, only to later find the box is damaged. Red flags are BIG punctures or any sign of forklift damage or clear negligence by the carrier. These items take a little longer to get to you because we have to order from the manufacturer first. Get FREE 2-Day on orders over $49! An idea that 10 years ago sounded completely ridiculous, now is a reality and its even more awesome than everyone imagined. - What are the shipping charges for returning an order? Lead times can be long, and there might be delays of 1-8 weeks on their orders (rare, but it has happened). The moment you place your order you will receive order confirmation e-mail. Pre-existing program members that fail to opt-in prior to June 28, 2020 will be removed from the program, and any unused MJ$ will be voided. Sorry about that! -If I wasn't approved for financing, what can be done? The Trillium is the most durable triple hammock you can find. Click OK to extend your time for an additional 0 minutes. You can also call the carrier's phone number on their website, they can also locate your package with the tracking number we provided. If after opening it, you find a damage, then send us pictures, and we will file a claim.Please, understand that if a package is damaged during shipping, it is NOT our responsibility, but the carrier's. In order for you to return an item these criteria must be met: If the item has a manufacturing defect, it's covered by warranty, or was refused by you when delivered, we do accept returns, free of charge, andwe will take care of it. In stores, provide the email address attached to your account to learn your balance and apply to your purchase. But then I wore my Birkenstocks on it and the metal buckles snagged on the Thin Mesh fabric Ripping small holes in it. If you want to get financing from Pay Tomorrow, choose them at checkout. To receive a refund, we must have your item at the warehouse, and inspect it to make sure it's in great condition. Complete bikes will ship 4-6 Day for $4.95, loc_en_US, sid_10315630, prod, sort_[SortEntry(order=FEATURED, direction=DESCENDING), SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)], Keeps you off the ground and away from bugs, snakes and mud, Stackable to create a multi-floor super camp, Can be suspended between three trees or any other large anchors, loc_en_US, sid_10315630, prod, sort_[SortEntry(order=NUM_ANSWERS, direction=DESCENDING)]. If you send an item back to exchange it, it can take up to 30 days for you to get it back if the item is in stock. However, there are some cases with items such as trailers, rock sliders and a few tents where we will charge a flat fee.To look at the shipping fees, CLICK HERE and scroll down to the "Shipping" section. - How soon can I get a replacement or exchange? shoppingListJSPDP = new ShoppingListJS({ If 5 days have gone by and you haven't gotten the refund, call your bank. 8:00 AM - 6:00 PM MT Monday-Friday, Tentsile Tents Vista Roof Kit, Forest Green, VroofFOR, Tentsile Tents Vista Roof Kit, Fresh Green, VroofFRE, Tentsile Tents Vista Roof Kit, Orange, VroofORG. Opens in a new window. Don't worry, we have a few backup options. ShipTection is an additional service we offer, which you can purchase with your order and further protect it. After you placed your order, yes. - DoesOff Road Tents charge restocking fees? - The product was a gift. I really like this Hammock. Have more questions about ShipTection, click HERE to see the FAQS.
