Most web browsers are set to accept cookies. Users can set preferences for how Google advertises to you using the Google Ad Settings page. Shine Company is ranked 456 out of 1631 in Furniture and Decor category. Please advise us of any return or exchange request prior to registering your STLO code(s). If you want leads to turn into loyal customers, keep reading. They are put in place to provide a positive experience for users. Hi Mary and to all the Provide Support team, Thank you very much for all your efforts to give us the best services. You have exceeded my expectations! So all of you out there who knows what real Customer Service is about, your company or your position at your organization, will definitely find success! But when it comes to customer service, you cant afford to cut corners. LIVE CHAT SUPPORT is really amazing. No mountain is high enough, no ocean is wide enough, and time is never an issue, all to get the satisfaction of hearing that customer say, Thank you so much! So, if those shoes dont fit, you can call while the open box is still laying by your feet. accepts no responsibility for the unauthorized access of Personal Information held by. The following describes some of the ways that your Personal Information may be disclosed and you expressly agree that your Personal Information may be disclosed by STLO INC. in the following ways: You may have contact with us personally, by telephone, mail, over the Internet or other electronic medium. www.marketingmatters.net 4000 13th Lane NE St. Petersburg, FL 33703 USA. Our STLO team is able to assist you with any difficulties you may have regarding your purchases. What we do, is to hire customer support agents that have previous experience in the industry that uses our products. Its true it was more of a L3 tech support role in network devices but in reality the secret is that in fact there is no secret. Implement Live Chat support on your website to be easily reachable for your customers and available for quick help, especially when things go wrong. Please advise us of any return or exchange request prior to registering your STLO code(s). Besides the Personal Information, we may also collect other information regarding your use of the Website. Any opt-out by you is not deemed valid until processed by STLO INC.STLO INC. shall not be liable for problems arising from the opt-out procedure. These five steps should be well known to any entrepreneur and it is a pity how much of the business leaders do not consider them. Products can be reviewed in the company showroom. https://support.google.com/adwordspolicy/answer/1316548?hl=en. Jump on board if you'd like us to share it with you. If you should have any questions about ordering or a question about any of our great products, please feel free to contact us with the information provided below. Cookies are safe and cannot be used to deliver a virus. Hopefully more people will read this. However, unless you are informed otherwise, the Personal Information we hold is for establishing and managing our business and customer relationship with you. We take all reasonable steps to keep your Personal Information secure in a combination of secure computer storage, hard copy files and other records. However, it would almost be a waste of resources to set up a campaign without good tracking analytics. You may also have the ability to update or remove your Personal Information by logging into the Website and editing your Personal Information within your profile (to the extent one exists). To check the status of your order, please click here. We may use the information we collect from you when you sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: Our website is scanned and updated on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. If you turn cookies off, some of the features that make your site experience more efficient may not function properly. We do not include or offer third-party products or services on our website. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on. Can I expedite my order for a special occasion? Customers can also purchase garden bridge, decorative windmill, wishing well, and decorative wagon wheels. The following describes some of the ways that your Personal Information may be disclosed and you expressly agree that your Personal Information may be disclosed by. Online Returns: If you purchased a product online and wish to return it, please follow the requirements below: We can exchange the item for anything still available on our site in your desired size. We offer complimentary shipping for orders over $100 within Canada (before taxes are applied). , in its sole discretion, deems reasonable. Allow users to unsubscribe by using the link at the bottom of each email. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. One of our representatives will be able to provide more information on when we expect to have the item in stock. We will not accept returns online if you originally purchased it from a retailer. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. What personal information do we collect from the people that visit our website? They are impatient and expect quick customer support whenever questions and problems arise. Pissed Consumer 2022 All It is a distribution center of Adirondack Furniture. As a result, we may disclose some limited. boxes or rural postal/zip codes will be delivered by Canada Post. And, we can go shopping! Thanks for the pointers. We may request your consent from time to time to take part in improved product performance or for marketing purposes that we think will be useful to you. We have ensured our privacy policy is written in plain English as to not mislead our visitors in any way. We are committed to providing the best products and friendliest customer service. Interesting pointers about 95% of what I used to tell the agents with my brainstorms there simply is no better advertisement today than word of mouth.. From time to time, we may also collect or ask for additional Personal Information, which will also be expressly included herein as Personal Information. oducts can be returned/refunded unless the STLO code has already been registered. In this way, when clients call for help, the service agent really understands what they say. $59.97 + $3.99 S&H, CA Cleaning Products Rights to Know Act of 2017. 2022 Shine The Light On We accept Visa, MasterCard, Visa Debit, PayPal. offers various products and services to our Customers and also strives to meet the needs of our Customers. Notwithstanding this, as a matter of policy, we NEVER sell or rent any Personal Information about you to any third party. We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. Shipping Insurance is offered to all customers placing orders directly through our product site. Companies that are truly customer-focused provide proactive customer service and organize their processes and systems around their customers needs rather than their own. And still, I can see it happening all the time. Thank you MzNetta, thats right, it has always been and will always be about the customer! The Importance of High-Quality Content for Your Digital Content Strategy, 4 Tips & Tricks for Using the Google URL Builder, SoundTube Adds Electro-Acoustics Systems Pte Ltd for Southeast Asia, SoundTube Releases Surface Mount Subwoofer, RoseWater Energy Grows Sales Team with New Rep Firms, SoundTube Presents Design Solutions for Commercial Audio, SoundTube the Creator of the Pendant Speaker, Now Reinvents the Category with Mighty Mite, MSE Audio Awards International Distribution Partners at ISE, RoseWater Energy Launches New Consumer Website, SoundTube Features STNet Audio Distribution and More at ISE, Teamwork Brings Retailers Vision to Life, https://support.google.com/adwordspolicy/answer/1316548?hl=en, Network Advertising Initiative Opt Out page, http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf. Your order will be processed and shipped within 2-7 business days of your order being submitted. Shopping! Privacy PolicyClick here for our privacy policy. uses industry standard practices to protect your Personal Information, due to technical limitations, WE DO NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. If your order is being shipped to a destination outside of Canada or the United States, STLO will not cover any customs tax or duty charged on your order. To do this effectively, we need to collect certain Personal Information. When it comes to the collection of personal information from children under the age of 13 years old, the Childrens Online Privacy Protection Act (COPPA) puts parents in control. Please note that shipping time may vary by province. As a Bonus well DOUBLE the entire offer, just pay a separate $9.99 fee! All orders are shipped standard via ground delivery, rural postal/zip codes will be delivered by Canada Post. It ensures protection of customers shipment in the case of lost, stolen, or damaged packages. All orders shipped to P.O. By accessing this Website, you acknowledge and agree to this Privacy Policy and also agree to the Terms of Use. Are there any other steps to making customer service shine that you would recommend? Once your order is placed, it cannot be changed. ("Website") or via any other means of collection. Please note that remote locations will require an additional 2-5 days for delivery, for all shipping methods. This offer is covered by our 60-Day Money Back Guarantee. For many businesses, the default approach to customer service is still to solve the problems as they come up. To grow your business and stay on top in todays highly competitive marketplace, you have to realize that its the Customer Service that really determines your business success. The reason for this is we send orders directly to our warehouse as they're submitted to ensure the fastest delivery time possible. By clicking Process Order, your credit card will be charged the amount above. For instance, we use cookies to help us keep track of our advertisements, ensuring we dont target you with an online ad if you are not appropriate for our communication. 12 Major Reasons to Integrate Live Chat into Your Business (Infographic), Customer Service Cheat Sheet for Live Chat Operators with Examples of Responses, Social Media Role for Customer Service [Infographic], The 10 Commandments of a Customer Service Religion, How to Prepare for Customer Service Emergencies, 15 Statistics Shaping the Future of Customer Service (Infographic), Best tools for the effective remote teamwork, 5 Reasons your Customer Service isnt Human Enough, 3 Reasons You Need to Have a Reliable Communication Channel for Your Customers and Employees, How Virola changes the way you Secure your Data, How to Provide Educational Customer Experience, Customer Service Cheat Sheet for Live Chat Operators, 10 Skills for Being Awesome at Customer Service, The Future of Customer Experience: Top 10 Trends for 2018 and Beyond (Infographic). You should receive a response within 24 hours. Will my credit card be charged immediately? As an IT support person I had my customers literally LOVE me by just doing whatever every single customer service person is supposed to do: pick up the phone the first time it rang, do my job and deliver the solution, be polite and genuinely interested in the customers business and experience and generally be nice and easy to work with. The good news: excellent customer service that beats your competitors will keep your customers coming back and bring you new ones through referrals. includes, but is not limited to the following: Your name, current address, age group, email address, telephone/cell phone number and fax number; Information about your visit to the Website, which includes the date and time of your visit, the pages accessed and the documents retrieved; type of browser used when you visit our Website, and, personal correspondence, which includes emails. may lawfully disclose your Personal Information for law enforcement or regulatory purposes. We take all steps to ensure these organizations both inside and outside of the United States deal with Personal Information according to this Policy. All of the information collected is never sold or shared with a third party. We use the most economical carrier for each order placed based on its size, weight and shipping address. without having to find a parking spot, deal with crowds or stand in line. All rights reserved. You will be notified of any Privacy Policy changes: How does our site handle Do Not Track signals? Fraud, Things sometimes ordered are not brand new. The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. COPPA (Children Online Privacy Protection Act). Weve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. If you wish to expedite your order, please contact us at info@stlo.com. While a dissatisfied one will share their lament with 8-10 people and some will even push that number to 20. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites systems to recognize your browser and capture and remember certain information. AI Chatbots Vs. Human Powered Live Chat: Which is Winning the Customer Service Game? The bad news: providing lousy customer service is the fastest way foryour business to lose customers and revenue. When filling out forms on our site, you may be asked to enter your name or email address to help you with your experience with Marketing Matters. We cannot split payments between credit cards. Information collected is used to provide and maintain the Website and is used at STLO INC. discretion. Certain information, such as your name, email address. The type of Personal Information that may be collected or submitted to. . If you have any questions about the delivery date of your order, please contact us via e-mail at info@stlo.com. For more details, Buy 2, Get 2 FREE They know the business specifics and are able to provide the customer with focused, practical answers and respond adequately to any situation. We will not accept returns online if you originally purchased it from a retailer. Identify the message as an advertisement in some reasonable way. Depending on the product you have acquired, it may be necessary to keep a record of the transaction for business purposes or to enable us to respond to your concerns. For customer service please call 1-888-358-6336 or email shinearmor@rephelpdesk.com. This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online. Because we gather important information from our users, visitors and customers (collectively "Customers" or "you" or "your"), we have established this Privacy Policy as a means to communicate our information gathering and dissemination practices. $39.98 + $3.99 S&H, BOGO $19.99 Which carriers are used to ship orders to Canada and the US? The company cooperates with individuals and businesses. Its also important to note that we do not allow third-party behavioral tracking. Thanks a lot, Gong! But todays demanding customers expect businesses to be more proactive to their needs and requirements. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. Marketing Matters 2022 - Privacy Policy. Marketing involves a lot of common sense; but it also requires a lot of learning by trial and error. This helps quite a lot. If you find that the information we hold about you is inaccurate or out of date then we will promptly correct it upon receipt of the changes from you. It provides Westport Adirondack chair and rocker for kids. The Children's Online Privacy Protection Act imposes certain requirements on web sites directed at children under 13 that collect information on those children, and on web sites that knowingly collect information on children under 13. is not directed at children under 13, and does not knowingly collect any personal information from children under 13. You will also have the option to refund or exchange the product. These traditional customer support channels are no longer enough. Prior to sending a return or exchange back to our facility, please e-mail info@stlo.com with the following information: Date order was placed (must be within 5 days of delivery date): The customer is responsible for return shipping costs, however, if you opted for an exchange, STLO will cover the costs to ship you the replacement. Information collected is used to provide and maintain the Website and is used at, discretion. We take steps to protect the personal information we hold from misuse, loss, unauthorized access, modification or disclosure. We have added a cookie opt-out message on our website to ensure visitors give permission for the use of cookies. to provide a service for purposes, which are necessary for us to conduct our business, functions and activities (for example advertising names of competition winners and delivering products). Right on the top flap, they include their customer service number. Our representative will be able to assist with any questions and concerns you may have. Unless they are 100% satisfied with the level of the customer service they get from your company, they might easily switch to your competitors in a blink of an eye. You do this through your browser settings. Sales tax will be added where applicable. The company cooperates with retailers across the United States. You have the right to anonymity and do not have to supply us with information. But to achieve this, you really need to serve them right and make sure your customer service always shines. Your email address and any Personal Information will not be distributed or shared with third parties unless it is to transact such business as you have contracted us to do, to comply with legal processes and/or law enforcement requests, or to conduct any business as. Although STLO INC. uses industry standard practices to protect your Personal Information, due to technical limitations, WE DO NOT REPRESENT, WARRANT AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. We use your Personal Information for internal purposes such as tracking your order, analyzing your preferences, and noting trends and statistics. STLO INC. may also email (or send via other methods) information regarding updates to the Website, newsletters, advertisements, or other correspondence. Keep up the good work, you have found the key! How To Contact Us If You Have A Problem Or Complaint, If you have any queries in relation to this policy or its administration or if you would like more details of the type of personal information STLO INC. holds, for what purposes, and how we collect, hold, use and disclose that information, please contact STLO INC at info@STLO.com. The Children's Online Privacy Protection Act imposes certain requirements on web sites directed at children under 13 that collect information on those children, and on web sites that knowingly collect information on children under 13. www.shinethelighton.com is not directed at children under 13, and does not knowingly collect any personal information from children under 13. We reserve the right to change our privacy statement at any time and to notify you by publishing an updated version of the policy on the STLO INC. website atwww.shinethelighton.com. However, archival or backup copies of said information will not cease to exist and. Please note that banking institutions may require additional days to process and post this transaction to your account. Accenture 2013 Global Consumer Pulse Survey, 12 Positive Phrases and Empathy Statements for Customer Service (Infographic). Refunds are issued upon return tracking number being provided for return shipment or failing that, upon receipt of return. Your email address and any Personal Information will not be distributed or shared with third parties unless it is to transact such business as you have contracted us to do, to comply with legal processes and/or law enforcement requests, or to conduct any business as STLO INC., in its sole discretion, deems reasonable.