Montral, Quebec H1R 1X4
SWISSGEAR products are manufactured under license from Wenger S.A. by various companies around the world. Please click on the appropriate section below and review the information provided to get support for your particular item. Powder coating, gold plating, wood finish on locks, frames, channels, and all other metallic surfaces. Call our Customer Service representative at. This hassaved me several headaches with warranty claims and repairs. analytical balances The cost of the luggage is 119 and the cost of shipping is probably included in this inflated price of 119$ , becasue the same luggage is available at a marshalls for 60 $. The stipulation placed on the discount makes it mostly unusable as most of their luggage is on sale and the ones they aren't are not similar in quality to the luggage I purchased. A little more than a year after purchasing the luggage the zipper failed. ****** replied with, "Ok. We will notify you when we have it in hand and let you know when your replacement bag will go out." You must have JavaScript enabled in your browser to utilize the functionality of this website. I also noticed another seam ripping on the side of the backpack. Asking for a receipt is such a cop out for warranty claims. SWISS MILITARY will replace or repair the defective Product (deemed defective as per the terms and conditions of the warranty) within a reasonable period of time, at its own discretion. Yes, from the date of purchase. CAA is not responsible for any warranty decisions made by the manufacturer. June 26th I sent them a video showing that there were NO MORE LABELS ON THE ENTIRE SUIT CASE. The company respectfully reserves the right to determine whether or not the problem is covered by Swiss Militarys warranty. Sorry, but something went wrong. I contacted ****** from Swissgear.com &hepromised a fix. Where can I find Swiss Gear's contact information? Can I contact Swiss Gear through Facebook, Twitter or Instagram? Sound like horrible costumer service. I purchased Swissgear (ASIN - *********** hard shell luggage from Amazon in July of 2018 which was advertised with a 10 year warranty against defects in materials and workmanship. Office : W-39, Okhla Industrial Area, Phase- II, New Delhi- 110020, Corporate Office : JMD Megapolis 621-624, 6th floor, Sector 48, Sohna Road, Gurugram, 122001 Online returns withinthe specified time frameof the order date listed on your order confirmation email will be accepted at CAA retail stores for items that are unused/unworn, in original packaging and with all paperwork, parts, and accessories for credit of the purchase price. Once there, you will need to enter your order number as well as the email address used to place the order. How is your day today in sunny Pompano Beach, Florida and/or wherever else You are in the World? SWISSGEAR is a registered trademark and used under license by Holiday Group, Montral, Quebec H1R 1X4. The customer needs to provide necessary documents including the duly filled up, signed & stamped copies of the valid invoice and photo(s) of the defective piece in soft copy. This warranty does not cover accidental damage, unreasonable use, normal wear and tear, improper handling or damage caused by a common carrier, loss of use or other consequential damages, nor does it cover repairs attempted by unauthorized persons. To force people to only use your site for returns and than charge an enormous, marked-up shipping cost to discourage returns. I'm glad this looks to be sorted now but a couple of quick points: Information on thermal receipts can sometimes be revealed by carefully passing a lighter over the back. They will need to see your bag to provide you the cost of the repair(s). If I need to find the receipt its just a quick email search away. TM, To register your product, please go to My Products section in your, TWRCA ORYGINALNEGO SZWAJCARSKIEGO SCYZORYKA OFICERSKIEGO, Access Lock Combination Recovery Program, Register for the Access Lock Combination Recovery Program now. Incidental & consequential damages, such as damage to, or loss of use or time or similar expenses. All purchases made on SWISSGEAR.ca are automatically upgraded to a 10 year extended warranty, free of charge. My mum managed to get her, now nearly 40 year old, trekking rucksack fully repaired for less than 20 (both straps re-padded and reinforced, bottom panel replaced, velcro patches for the strap cover replaced and a couple of loose looking seams patched up). Select bags feature our free Swiss Tracker Bag Tracking Program which will help reunite you with your luggage should it ever be lost. If the warranty applies, the customer will be provided a replacement product at Swiss Militarys expenses, including any cost required to ship a replacement product to the customer. July 3rd I was told the pictures were in the wrong format. If you no longer have the hang tag, look inside the smaller front compartment for a sewn in SWISSGEAR label. well worth seeing about getting it repaired. Please note that you may experience some delays with online return and refund processing, as we're taking extra care in our warehouse. I ordered a Swissgear suitcase and the next day I changed my mind. I contacted Swissgear on May 21, 2019 regarding the SECOND piece of luggage that resulted in not only a broke wheel, but a broken wheel AND suit case corner. The entire time they were handling and processing the claim, which was at least two weeks, they knew what my address was and that this claim was from the state of Hawaii. The warranty states that they'll either replace or repair a bag that's under warranty, so I included a snippet from their warranty info as well. 
Now get AIR MILES Reward Miles on all your purchases! 4875 Des Grandes Prairies Blvd. Upon selecting the items I wanted and clicking them into my cart along with a free promo that was attached their system added shipping charges solely through FedEx of almost $100, which by itself was twice the cost of everything in the cart. SWISS MILITARY provides warranty to the first purchaser or gift recipient of any product from the date of purchase of the Product for the period specified in the Invoice or packing date in the bar code sticker on the product packaging. 
Use the highest setting for the hair dryer to get the maximum amount of heat. If you wish to buy the same article of clothing or hat (same colour) in a different size, but it is no longer on sale, well match the initial purchase price. When I initially contacted customer support, they requested: * Photos of the damage * Photos of the full front and back of the item * Photo of the interior seam label * Copy of your receipt or your order number from all purchases from www.swissgear.com. If you no longer have the hang tag, look inside the smaller front compartment for a sewn in SWISSGEAR label. The company did not honor the warranty. Backpacks, Luggage, Wallets, Belts & Accessories, SWISSGEAR/WENGER items purchased in Canada. I sent in the "CUSTOMER WARRANTY/SEAM LABEL CLAIM FORM" and attached proof of purchase as directed by the form, and have not yet received a replacement. 30 Days After Purchase. TP-Holiday Group Limited
How to participate and register for the program:Already own an eligible bag?Register for the Access Lock Combination Recovery Program now! Thank you. The Holiday Group warrants to the original owner that its products shall be free from defects in material and workmanship for a specific period of time allotted to each individual brand name from the date of their original purchase.If such a defect appears during the warranty period, upon presentation of proof of purchase, the Holiday Group will repair or replace (at its discretion) the product without charge within thirty days of receipt.This warranty does not cover accidental damage, unreasonable use, normal wear and tear, loss of use or other consequential damages, nor does it cover repairs made or attempted by unauthorized persons.Please note that returns will not be accepted without prior authorization from our customer service department and that these returns should be sent to us prepaid. Please contact the seller. Simply follow these steps: 1) Carefully pack the items you wish to return in the original box/bag if possible. That's the plan! As much as I disliked the fragility of it initially, it's by far my comfiest backpack. Place the receipt on a scanner and scan it into an image processing program. In case of any electrical Appliances, any physical and /or electrical damage resulting from, but not limited to Accident/neglect, Misuse, Abuse, Malicious destruction, Ordinary wear and tear, Acts of nature. It also has two large zippered front pockets for last-minute items, a spacious expandable interior with a large zippered mesh pocket under the lid, adjustable tie-down straps to keep your items secured, and a zippered privacy pouch for personal items. The followingitems are consideredFINAL SALEand are not eligible for a refund: Unfortunately,we do not accept exchangesonline. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. It is recommended that damages be reported to a carrier representative prior to leaving the airport. See how a store is chosen for you. The SWISSGEAR Starburst Collection 24-inch expandable upright spinner is made of premium quality, stain resistant polyester with lightweight construction to give you more packing capacity. 
This warranty does not cover: Products will be accepted for suitable repairs only. Damages caused by misuse (such as transportation of unusual items other than personal belongings and/or has extraordinary weight), abuse, accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, exposure to extreme heat & temperatures, solvents, acids, rain/water. * Contact information All of which I provided multiple times, and can be found here: https://sites.google.com/view/swissgearwarranty/home After calling several times and getting a message that stated there was no one able to take my call (after which the answering machine hung up on me), I began emailing SwissGear. Before you call, please have your order number available. Swissgear offered a 50% discount code with a stipulation that it can only be used on full-price items. All items will be shipped only to a valid address with zip codes/pin codes. EDIT: I forgot to mention that the warranty for SwissGear backpacks is 3 years from the date of purchase. You may also Write Back To ME at: Mr. ****** **** ***** c/o Mrs. ****** ***** 4266 Bathurst Street Apartment #203 Toronto, Ontario Canada M3H 5Y7 I am more than looking forward to hearing back from You with a Positive Response some time in the very near future. Enjoy the preferred, first class treatment as a SWISSGEAR.com customer. When they finally did reply, rather than honoring the full warranty, they tried to negotiate a 50% off credit. Your payment information is processed securely. Travel with peace of mind. I submitted a picture of the nearly blank receipt and it got accepted! From the date your return parcels arrives at our warehouse, please allow up to 10 business days for your return to be processed and 1-2 billing cycles for the return to appear on your credit card statement. Serving Members in Southern and Central Ontario and Manitoba. I have proof that the company has received these materials (USPS tracking number: XXXXXXXXXXXXXXXXXXXXXX) I attempted to contact them twice to check the status, and have received no response. 
(Optional) Attach a photo with your reply. Sign up for our newsletter to receive exclusive offers and more! Contact Support We carry brands such as Samsonite, JanSport, American Tourister, Heys, Briggs & Riley, Air Canada, High Sierra, Baggallini, Delsey, The North Face, Eagle Creek, Pacsafe, Mancini, Ricardo Beverly Hills, Roots, Swiss Gear, Travelpro, Travelon, Via Rail, Victorinox & many more. If you receive an item that is damaged or defective upon arrival,please contact Customer Servicewithin 7 days of delivery at 1-844-811-0339 ororders@shopwithcaa.com. There was some back and forth of them trying to convince me that there were more labels on the suit case. Do they have a contact us page? It's completely faded from rubbing against the fabric in the outermost pocket, but I provided a picture of it anyways. All-over self-repairing zippers and lockable main-compartment zipper tabs provide added security. Enclosed, in the attachments, please find some very recent pictures of your Swiss Gear Bag for your reference and further review. Damages caused by misuse, abuse, accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, exposure to extreme heat & temperature conditions, solvents, acids, rain, fire etc. JavaScript seems to be disabled in your browser. More information on each program can be found below. The bag that she had received had Very Poor Material And Quality To Go Along With It! Enjoy the preferred, first class treatment as a SWISSGEAR.ca customer. Logos and trademarks are the property of their respective owners. Victorinox Swiss Army Inc.1-800-243-4032 or by email at consumerinquiries@swissarmy.comMon - Fri 9 AM to 5 PM EST (excluding holidays). That is why we offer a variety of user-friendly product registration programs. Moving Right Along: My mother is Very Angry And Upset Over This And All That She Wants Is To Please Have Mr. **** ******** Your Chief Executive Officer From Victorinox Swiss Army Inc. To Provide Us With A Paid Fed-Ex, Dhl, or Ups Shipping Label so that We Can Return The Negligent Bag Back To Your Corporate Headquarters And Have You Send Out An Identical Replacement That Hopefully Is Made Out Of Much More Stronger Material Than What The Current One (1) Already Has! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This label often has the manufacturer listed at the bottom or on the reverse side. We had a similar issue with SwissGear. I simply responded with "I'VE ALREADY DONE THIS!" The issue is that the 5 $ shipping initially charged is misleading. I appreciate the advice, but it seems to have already been resolved! Regd. The Zipper As You Can See In The Pictures Came Right Off Of The Long Track And It Is Impossible To Fix On Our Own! What are Swiss Gear's social media pages? Later that day I resent them as JPEG's and they again asked me for the SAME INFORMATION. I accepted the code and immediately went to swissgear.com to redeem the code for a bag I wanted. How to participate and register for the program:Already own an eligible bag?Sign up for Swiss Tracker now(Please note that a My Victorinox profileis required). This warranty applies when the Product is used under normal conditions and for the purpose in which the product was designed. I had to send pictures of the bag and they made me cut off parts of the bag and mail them to their processing address. Hello, i made a purchase from SwissGear order SWG-********** i contacted the seller to inform them that i no longer want the product. I insisted that they honor their full warranty, and they finally agreed to supply me with a full replacement for my backpack. JavaScript seems to be disabled in your browser. JavaScript seems to be disabled in your browser. Please help the community by sharing any additional tips for contacting here in the comments. I contacted the company for a replacement under the warranty on August 19, 2019 and was notified that I would be given a full replacement on October 28, 2019. Well guide you through the process. They dont look like the bad guy here. American Rec1-888-797-2769 or online at www.americanrec.com, Established Brands1-888-523-7388 or by email at support@designloopco.com. I also never said that I didn't want to go forward with the claim. The company respectfully reserves the right to determine the nature of the defects, whether or not the problem is covered by Swiss Militarys warranty and the applicability of the warranty. This carry-in warranty applies only when the product is used under normal conditions and for the purpose for which the product was designed to be used. All past and future purchases made on this website are automatically upgraded to a 10 year extended warranty, free of charge. If you have any suggestions as to how I can further clear that up then I'd greatly appreciate it! Two days later the order shipped and It took about a week for customer service to even respond. All Rights Reserved. My day is going fine, thank you, except due to the Fact that my 89 year old mother who suffers from a Prolapsed Bladder, Heart Condition, Low Blood Circulation In Both Of Her Legs, Along With Arthritis In Both Of Her Knees Which Affects Her Mobility had received One (1) Of Your Swiss Gear Bags Directly From Your Company To Take Care Of A Major Inconvenience That She Had With One (1) Of Your Other Past and/or Previous Products. Prices, promotions, styles and availability may vary by store & online. By not following this procedure, you risk that the damage will not be covered under transportation company policy. Terrible customer service and inflated return shipping prices. Just visit https://rma.swissgear.com to get started with your return. SWISSGEAR is a registered trademark and used under license by Group III International Inc, Pompano Beach, FL 33069. Still waiting on a response, though I doubt I'll get through to a real person. We are continuously working to deliver you with the highest quality products of the industry at the lowest prices. If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please call me on my family's landline phone number in Toronto, Ontario Canada at: (XXX) XXX-XXXX. hole at the left side of the bag on the lower half/ 4266 Bathurst Street Apartment **** Toronto, Ontario Canada M3H 5Y7 Monday, October 26th, 2020 c/o V.I.P. Customer Reviews are not used in the calculation of BBB Rating, of those, 2 complaints were closed in last 12 months. Contact customer service at 1-844-811-0339 ororders@shopwithcaa.combefore placing your order. At first, it did not seem like they planned to honor their warranty. Here's a list of 's social media pages you can try: You may find additional ways to contact on their website. I had a Garmin Watch that had a water damage. The answers to many commonly asked questions can be found in our new Customer Service Knowledge Base! We do have a suggestion, if you do not want to go forward with the claim. Group III International1-954-884-4947 or by email at customersupport@swissgear.comMon - Fri 9 AM to 5 PM EST (excluding holidays). They were quick to respond with an approval on June 3rd. Swissgear 1900 ScanSmart Laptop Backpack seams ripped after owning for less than 5 weeks. Canada Luggage Depot gives you the best selection at the best price! Those things fade out after a few weeks and nobody is going through the trouble of photocopying it. Alternatively, you can make a return or exchange at any open CAA Store within the South Central Ontario club territory (exchanges by mail are not offered).
Now get AIR MILES Reward Miles on all your purchases! 4875 Des Grandes Prairies Blvd. Upon selecting the items I wanted and clicking them into my cart along with a free promo that was attached their system added shipping charges solely through FedEx of almost $100, which by itself was twice the cost of everything in the cart. SWISS MILITARY provides warranty to the first purchaser or gift recipient of any product from the date of purchase of the Product for the period specified in the Invoice or packing date in the bar code sticker on the product packaging. Use the highest setting for the hair dryer to get the maximum amount of heat. If you wish to buy the same article of clothing or hat (same colour) in a different size, but it is no longer on sale, well match the initial purchase price. When I initially contacted customer support, they requested: * Photos of the damage * Photos of the full front and back of the item * Photo of the interior seam label * Copy of your receipt or your order number from all purchases from www.swissgear.com. If you no longer have the hang tag, look inside the smaller front compartment for a sewn in SWISSGEAR label. The company did not honor the warranty. Backpacks, Luggage, Wallets, Belts & Accessories, SWISSGEAR/WENGER items purchased in Canada. I sent in the "CUSTOMER WARRANTY/SEAM LABEL CLAIM FORM" and attached proof of purchase as directed by the form, and have not yet received a replacement. 30 Days After Purchase. TP-Holiday Group Limited
How to participate and register for the program:Already own an eligible bag?Register for the Access Lock Combination Recovery Program now! Thank you. The Holiday Group warrants to the original owner that its products shall be free from defects in material and workmanship for a specific period of time allotted to each individual brand name from the date of their original purchase.If such a defect appears during the warranty period, upon presentation of proof of purchase, the Holiday Group will repair or replace (at its discretion) the product without charge within thirty days of receipt.This warranty does not cover accidental damage, unreasonable use, normal wear and tear, loss of use or other consequential damages, nor does it cover repairs made or attempted by unauthorized persons.Please note that returns will not be accepted without prior authorization from our customer service department and that these returns should be sent to us prepaid. Please contact the seller. Simply follow these steps: 1) Carefully pack the items you wish to return in the original box/bag if possible. That's the plan! As much as I disliked the fragility of it initially, it's by far my comfiest backpack. Place the receipt on a scanner and scan it into an image processing program. In case of any electrical Appliances, any physical and /or electrical damage resulting from, but not limited to Accident/neglect, Misuse, Abuse, Malicious destruction, Ordinary wear and tear, Acts of nature. It also has two large zippered front pockets for last-minute items, a spacious expandable interior with a large zippered mesh pocket under the lid, adjustable tie-down straps to keep your items secured, and a zippered privacy pouch for personal items. The followingitems are consideredFINAL SALEand are not eligible for a refund: Unfortunately,we do not accept exchangesonline. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. It is recommended that damages be reported to a carrier representative prior to leaving the airport. See how a store is chosen for you. The SWISSGEAR Starburst Collection 24-inch expandable upright spinner is made of premium quality, stain resistant polyester with lightweight construction to give you more packing capacity. This warranty does not cover: Products will be accepted for suitable repairs only. Damages caused by misuse (such as transportation of unusual items other than personal belongings and/or has extraordinary weight), abuse, accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, exposure to extreme heat & temperatures, solvents, acids, rain/water. * Contact information All of which I provided multiple times, and can be found here: https://sites.google.com/view/swissgearwarranty/home After calling several times and getting a message that stated there was no one able to take my call (after which the answering machine hung up on me), I began emailing SwissGear. Before you call, please have your order number available. Swissgear offered a 50% discount code with a stipulation that it can only be used on full-price items. All items will be shipped only to a valid address with zip codes/pin codes. EDIT: I forgot to mention that the warranty for SwissGear backpacks is 3 years from the date of purchase. You may also Write Back To ME at: Mr. ****** **** ***** c/o Mrs. ****** ***** 4266 Bathurst Street Apartment #203 Toronto, Ontario Canada M3H 5Y7 I am more than looking forward to hearing back from You with a Positive Response some time in the very near future. Enjoy the preferred, first class treatment as a SWISSGEAR.com customer. When they finally did reply, rather than honoring the full warranty, they tried to negotiate a 50% off credit. Your payment information is processed securely. Travel with peace of mind. I submitted a picture of the nearly blank receipt and it got accepted! From the date your return parcels arrives at our warehouse, please allow up to 10 business days for your return to be processed and 1-2 billing cycles for the return to appear on your credit card statement. Serving Members in Southern and Central Ontario and Manitoba. I have proof that the company has received these materials (USPS tracking number: XXXXXXXXXXXXXXXXXXXXXX) I attempted to contact them twice to check the status, and have received no response. (Optional) Attach a photo with your reply. Sign up for our newsletter to receive exclusive offers and more! Contact Support We carry brands such as Samsonite, JanSport, American Tourister, Heys, Briggs & Riley, Air Canada, High Sierra, Baggallini, Delsey, The North Face, Eagle Creek, Pacsafe, Mancini, Ricardo Beverly Hills, Roots, Swiss Gear, Travelpro, Travelon, Via Rail, Victorinox & many more. If you receive an item that is damaged or defective upon arrival,please contact Customer Servicewithin 7 days of delivery at 1-844-811-0339 ororders@shopwithcaa.com. There was some back and forth of them trying to convince me that there were more labels on the suit case. Do they have a contact us page? It's completely faded from rubbing against the fabric in the outermost pocket, but I provided a picture of it anyways. All-over self-repairing zippers and lockable main-compartment zipper tabs provide added security. Enclosed, in the attachments, please find some very recent pictures of your Swiss Gear Bag for your reference and further review. Damages caused by misuse, abuse, accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, exposure to extreme heat & temperature conditions, solvents, acids, rain, fire etc. JavaScript seems to be disabled in your browser. More information on each program can be found below. The bag that she had received had Very Poor Material And Quality To Go Along With It! Enjoy the preferred, first class treatment as a SWISSGEAR.ca customer. Logos and trademarks are the property of their respective owners. Victorinox Swiss Army Inc.1-800-243-4032 or by email at consumerinquiries@swissarmy.comMon - Fri 9 AM to 5 PM EST (excluding holidays). That is why we offer a variety of user-friendly product registration programs. Moving Right Along: My mother is Very Angry And Upset Over This And All That She Wants Is To Please Have Mr. **** ******** Your Chief Executive Officer From Victorinox Swiss Army Inc. To Provide Us With A Paid Fed-Ex, Dhl, or Ups Shipping Label so that We Can Return The Negligent Bag Back To Your Corporate Headquarters And Have You Send Out An Identical Replacement That Hopefully Is Made Out Of Much More Stronger Material Than What The Current One (1) Already Has! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This label often has the manufacturer listed at the bottom or on the reverse side. We had a similar issue with SwissGear. I simply responded with "I'VE ALREADY DONE THIS!" The issue is that the 5 $ shipping initially charged is misleading. I appreciate the advice, but it seems to have already been resolved! Regd. The Zipper As You Can See In The Pictures Came Right Off Of The Long Track And It Is Impossible To Fix On Our Own! What are Swiss Gear's social media pages? Later that day I resent them as JPEG's and they again asked me for the SAME INFORMATION. I accepted the code and immediately went to swissgear.com to redeem the code for a bag I wanted. How to participate and register for the program:Already own an eligible bag?Sign up for Swiss Tracker now(Please note that a My Victorinox profileis required). This warranty applies when the Product is used under normal conditions and for the purpose in which the product was designed. I had to send pictures of the bag and they made me cut off parts of the bag and mail them to their processing address. Hello, i made a purchase from SwissGear order SWG-********** i contacted the seller to inform them that i no longer want the product. I insisted that they honor their full warranty, and they finally agreed to supply me with a full replacement for my backpack. JavaScript seems to be disabled in your browser. JavaScript seems to be disabled in your browser. Please help the community by sharing any additional tips for contacting here in the comments. I contacted the company for a replacement under the warranty on August 19, 2019 and was notified that I would be given a full replacement on October 28, 2019. Well guide you through the process. They dont look like the bad guy here. American Rec1-888-797-2769 or online at www.americanrec.com, Established Brands1-888-523-7388 or by email at support@designloopco.com. I also never said that I didn't want to go forward with the claim. The company respectfully reserves the right to determine the nature of the defects, whether or not the problem is covered by Swiss Militarys warranty and the applicability of the warranty. This carry-in warranty applies only when the product is used under normal conditions and for the purpose for which the product was designed to be used. All past and future purchases made on this website are automatically upgraded to a 10 year extended warranty, free of charge. If you have any suggestions as to how I can further clear that up then I'd greatly appreciate it! Two days later the order shipped and It took about a week for customer service to even respond. All Rights Reserved. My day is going fine, thank you, except due to the Fact that my 89 year old mother who suffers from a Prolapsed Bladder, Heart Condition, Low Blood Circulation In Both Of Her Legs, Along With Arthritis In Both Of Her Knees Which Affects Her Mobility had received One (1) Of Your Swiss Gear Bags Directly From Your Company To Take Care Of A Major Inconvenience That She Had With One (1) Of Your Other Past and/or Previous Products. Prices, promotions, styles and availability may vary by store & online. By not following this procedure, you risk that the damage will not be covered under transportation company policy. Terrible customer service and inflated return shipping prices. Just visit https://rma.swissgear.com to get started with your return. SWISSGEAR is a registered trademark and used under license by Group III International Inc, Pompano Beach, FL 33069. Still waiting on a response, though I doubt I'll get through to a real person. We are continuously working to deliver you with the highest quality products of the industry at the lowest prices. If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please call me on my family's landline phone number in Toronto, Ontario Canada at: (XXX) XXX-XXXX. hole at the left side of the bag on the lower half/ 4266 Bathurst Street Apartment **** Toronto, Ontario Canada M3H 5Y7 Monday, October 26th, 2020 c/o V.I.P. Customer Reviews are not used in the calculation of BBB Rating, of those, 2 complaints were closed in last 12 months. Contact customer service at 1-844-811-0339 ororders@shopwithcaa.combefore placing your order. At first, it did not seem like they planned to honor their warranty. Here's a list of 's social media pages you can try: You may find additional ways to contact on their website. I had a Garmin Watch that had a water damage. The answers to many commonly asked questions can be found in our new Customer Service Knowledge Base! We do have a suggestion, if you do not want to go forward with the claim. Group III International1-954-884-4947 or by email at customersupport@swissgear.comMon - Fri 9 AM to 5 PM EST (excluding holidays). They were quick to respond with an approval on June 3rd. Swissgear 1900 ScanSmart Laptop Backpack seams ripped after owning for less than 5 weeks. Canada Luggage Depot gives you the best selection at the best price! Those things fade out after a few weeks and nobody is going through the trouble of photocopying it. Alternatively, you can make a return or exchange at any open CAA Store within the South Central Ontario club territory (exchanges by mail are not offered).