Capital Ranges also provide restaurant style cooking. Electric ovens produce a drier heat which tends to favor baked goods, like breads. We purchased a Capital Culinarian 48-inch duel fuel range via Monark Appliance in 2017 (Model ********). Once again, we have a range that we cannot use because the second control panel went out and no one will respond. I have heard that ************* is *reorganizing* and was told by **** that no one is picking up calls at corporate or answering emails. I reached out SES CEO Jeff Bernstein before writing this article, and I asked him some questions about his company and his acquistion of Capital. Preferably, I would like a superior or reengineered broiler igniter that lasts longer than the present one which fails on average every 16 months (5.5 years/4 igniters). Ten years later, Capital is the still the king of professional home ranges, which is precisely why after moving into my new home I immediately made the decision to purchase another Capital range specifically, a 60 Capital Connoisseurian. Within warranty dates. But no response from them to take care of this matter. November 07, 2016 In search of custom colors, trims, accessories? It is a Capital Culinarian ******** - Serial #: **************. This company offers many ranges at a wide variety of prices, configurations, and colors. Capital has been very difficult to work with, had long part delays and are unwilling to take responsibility for what is clearly a fundamentally broken product, which a very high price tag, I might add. He ordered the fans the following Monday, which didn't arrive until the week of May 19th. Our concept has always been to build quality in not inspect it as it goes out. These are almost completely different yet similar ranges. I really want to be happy with my purchase. It has become not only the heart of the kitchen, but really the heart of the home. As an avid home baker who enjoys baking bread on a regular basis, I decided to opt for the electric oven Connoisseurian model, but that being said, I loved my Culinarians gas oven I very much could have purchased another Culinarian and been perfectly happy, and Ive loved its results for conventional baked goods, including bread. The company lists BBB A+ rating. Unlike my prior stove, it looked easy to clean. If they are used on anything but the lowest setting, they burn everything including the pans. But as with any good story, there needs to be a plot twist. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The sealed burner is only available in the Culinary series with 6 burners and a standard pull down door and only stainless steel. Penguin, which is our commercial refrigeration division, works with restaurant chains, and we also OEM for an established range manufacturer. Jeff: We have wanted to move back into the indoor market for a long time and had been working on designing a commercial style range under the Alfresco brand, but several years ago we started to have discussions with the Capital people, and finally the right opportunity arose. I wanted to formally express my dissatisfaction with the stove I purchased that was manufactured by you. Pleading with the service tech to please help us. Both ranges feature open burners boasting an industry leading 25,000 BTUs, but theyre also both capable of achieving a true simmer, meaning you can stir fry with a wok or sear the perfect steak, then turn down the burners to make a delicate French sauce, all from the same burners. Bringing commercial performance and sleek styling to your kitchen. When I contacted customer service in the fall 2019 after the 3rd broiler igniter failed in a little over 5 years of usage, CS sent a free igniter. The Infinity Dynasty 4D delivers an unparalleled in-home massage experience, offering better health and wellness in the comfort of your own home. (in that order). This panel displays the clock and oven temperatures, and controls the ovens. We are here to fill in the disconnect. When not helping clients, Chris is a huge Patriots fan and enjoys cooking. Since I received no response, I then wrote to the president, *************** on 1/10/20. I purchased a capital cooking range which required multiple repairs under the manufacturer warranty. In total, we have not had functional ovens for over FIVE months now. The individuals sent to deliver it did not know how to hook it up and we had to call a licensed plumber to assist them. On 7/19/2019, the same smoke and odor problem appeared, again making the ovens unusable. With such success in the outdoor market, what made SES decide it was time to look to indoor appliances and why Capital Cooking? Jeff: Yes, we have always know that an efficient kitchen would be beneficial, so several years ago we started the process of offering a free 3D drawing and level out of a customers intended space these have also become the standard in the industry. Never heard anything since and Capital has never responded to us at all. We'll attach technical data about this session to help us figure out the issue. ******************************************************************************************************************************************************************************************************************************************** On 3/25/2019 our 60" Capital Range began to spit out light smoke while emitting a burned plastic odor. And their customer service is non-existent. The latest phone, a newer television, the cutting edge fashion trend all provide instantaneous gratification, but their usefullness is short lived, and within a relatively short time period they will all fade away, only to be replaced by a newer, better counterpart. When we began people basically put freestanding grills on their patios, but originating from Southern California we began promoting the concept of an outdoor kitchen utilizing the premise of commercial kitchen as our guide. I was left with two non-functional ovens for 5 months. I even saved the last igniter and offered to ship it back for diagnostics. Update their BBB rating Include working contact details Provide contacts of local service companies that can source the parts and service the appliances. Chris Tavares Purchased a capital cooking range which turned out to be a lemon. I was assured the parts were on their way. Together, the trio envisioned bringing an entirely new level of quality, performance and luxury to outdoor kitchen appliances, and theyve since grown to become a world leader in outdoor kitchen design and performance, working with world renowned chefs including Jean George, Wolfgang Puck, Emeril Lagasse and Mario Batali. This is so wrong and I am extremely upset. A propane leak was detected by a plumber and an additional repair company, while waiting for manufacturer to schedule appointment. Its precisely what Ive come to know and love about the Capital brand. And of course, I saw it featured frequently on many food programs. Every provider we have contacted has said they cannot get any response from the company and cannot get parts. AC didn't even deliver to the house, we had to meet the truck and pick it up ourselves down the road. Also, Appliances Connection received our order in November, but failed to ship to us until January 2019, but appliance was not installed until APR 2019 because we couldn't get it into the house. Me: SES, through its Alfresco and Artisan brands, has been designing and manufacturing outdoor kitchen appliances that are the best in the industry, and youve also led the way in appliance innovations with numerous offerings that were firsts in the industry. He didn't know why this kept happening and told the service technician to again reorder the same parts. BBB Business Profiles may not be reproduced for sales or promotional purposes. Me: How has your prior experience in the commercial food service industry aided your ability to design and innovate products that are industry leaders in each of their market segments, and what are some of the key characteristics that both residential and commercial appliances should share? Many new and exciting products came out of this which have since become industry standards, i.e., the trash chute, dry storage pantry, drawers and bottle openers, just to name a few. I ordered my stove in June of 2019 from Capital Wholesale Electric in Rancho Cordova California. First of all I would like Capitol to acknowledge the problem instead of ignoring me, and hoping that I will go away. Your service people provide no updates and are non-responsive to queries for status. Me: After launching the Alfresco brand, youve since expanded into numerous other sectors with the Artisan, Penguin, Acme, Adamation and Capital brands, targeting both residential and commercial industries. I am seeking a full refund for the amount paid for the range. Stay tuned in the coming weeks as I detail both my Capital Connoisseurian and the Alfresco lineup of outdoor kitchen appliances, and be sure to check out the official websites for both Capital Cooking and Alfresco while you wait. The Capital Connoisseurian is both beautiful and functional, boasting performance that can rival even commercial ranges. Love isnt born in a day it takes time to forge an enduring relationship with something. We can also run a substantial part of the manufacturing process lights out which allows us to keep our lead times short and creates less of a panic so quality remains high. Most electric convection ovens have the third element. We'll give you the best features, and the drawbacks as well, including reliability based on over 37,000 calls performed by our service team just last year. There are two types of professional-style ranges you can buy:Professional-style ranges manufactured by companies specializing in commercial grade appliances, and professional-style ranges manufactured by companies specializing in residential appliances. BBB Business Profiles generally cover a three-year reporting period. Again, the fans had blown out. Open burners are typically what youll see in a restaurant. I would like the company to supply a new electrical panel and pay for service. They are easier to clean as well. The stove was delivered on 29-August-2019. Having non functional ovens for 5 +months of this year, I am now looking to replace the entire thing. Our superior products include stylish professional ranges, customizable range hoods, and a full line of the most beautiful outdoor kitchen appliances on the market. We paid $****. Like I said, Im going to be providing a follow up article providing an in-depth look at the Capital Connoisseurian and its many features in the near future, but if youre in the market for a professional home range right now, put Capital at the top of your list, period. You can configure the cooktop any way you like, 6 burners, 4 burners with a charbroiler / griddle or French top. Typically with the companies that specialize in commercial grade products, you will find higher BTU outputs, an option for restaurant-style open burners, and larger oven capacities. I'm concerned that 25 days have gone by and parts are still not available. I called a repairman to come look at it, but he can't get any information from the company or parts. Uniquely designed and professionally engineered built-in single and doublewall ovens, cooktops, and warming drawers. 3 Min. In general, it seems to me if you spend $****** on a stove it should work better and problems should be addressed quickly and with the highest-level of customer service. ComplaintsComplaints for Capital Cooking Equipment, Inc.Oven ManufacturersView Business profile. In 2001, his son Rich Kalsi started Capital cooking equipment with some of the other engineers from DCS. Well over 195,000 people have read a Yale Guide. The part did NOT work and the oven still does not work Now its November, 10 months without a working oven with a family of 6. I am requesting that our warranty date not start until after delivery. Every part of it feels solid, like its built to last forever, and just like my Culinarian, my new Connoisseurian was engineered perfectly. At the time they asked for a full replacement, which was denied by Capital. Ten years ago I wrote an article about the Capital Culinarian range, and at the time, I had no idea how I would feel about it a year later, or two, or three. The oven was working ok at the time, so we didn't pursue it. We called a service technician (***** Service in Norwalk, CT), who came to assess the problem on 3/29/2019. We have not heard anything from Capital. However, it would eventually come back on. Functionality aside, the second reason I chose Capital is because I absolutely love the design and engineering of Capital ranges. They mislead customers with incorrect information on their website. Professional-style series of high performance ranges and range tops. The range has had ongoing failed broiler igniters. Either repiar the range with adequate parts and service or replace it with a new one so that we may enjoy our investment of over $******. Both offer power, but Capital offers slightly more. Please call the stores for most accurate price. It wasnt until I decided to purchase the Capital Connoisseurian that I learned of SESs acquisition of Capital. The only number available is for a secondary company named ADCO who procure warranty parts and schedule service appointments. I have been unable to host holidays and other parties because of this and have had enough of waiting to resolve the issue. The Salamander is great if you use it, but the gas oven is probably the best on the marketyet it is not self-cleaning. Ive yet to find a range that rivals the quality of my Capital, and Ive looked at all of them. Now I spend most of my meals cooking in a toaster oven. You can also get a French door style which is a pretty cool feature for a Pro range. Thank you!! It would intermittently display a "F05" error message, or dim, or go off completely. ***** had a technician from Capital on the phone during the installation to ensure the proper installation. Whether you have a question about our products, inventory, or services, our team is here to help. Every weld, every piece of metal, is flawless. The Capital range with open burners will offer an output of 25,000 BTUs on all burners, and offer 2 series with different configurations. We contacted the company, who said we were out of warranty. It's very disappointing that a $****** range would start having problems just a year from purchase, and that the company is unable to be contacted. Pricing on this blog is for reference only and may include time sensitive rebates. Large kitchen range defective after many attempts for repair. Ive used it almost daily for what is now ten years, and despite a decade of cooking, it looks nearly new, it performs as perfectly as it did the day I first used it, and together with my family, the meals we have prepared with it have been absolutely magical. The Capital Culinarian has become unequivocally one of the greatest purchases I have ever made, not just in terms of my kitchen, but of anything Ive bought, period. I did a lot of research prior to making my decision. BlueStar ranges originated in Reading, PA in 1880 from Prizer-Painter Stove Works, a manufacturing company of residential and commercial ranges, hot water heaters, furnaces, and heating stoves. Read, Professional Ranges After kitchen completed in APR 2019, range was installed. Jeff: All of our knowledge helps us to be a better manufacturer and ACME & Adamation are companies with both over 80 years in the commercial industry. The rotisserie allows you to cook meats that will self-baste sealing in all of the juices. Contact info at ********************, I purchased a Capital Culinarian Series last year. Their customer service numbers are not in service. Jeff: The executives that make up the backbone of SES have all been in the business for over 30 years. After running the self-cleaning, the oven failed to turn on. Purchased a Capital Cooking Capital Precision ********** We had problems from the start. Proudly serving Greater Boston and Metrowest, MA Since 1923, BlueStar vs. Capital Professional Ranges (Reviews / Ratings / Prices). We have had three sets of oven doors replaced and the original control panel go out and finally replaced once in the 2.5 years we have had this range. As of now: no word back from Capital; lg oven still not working; blue spark and pop happened after tech's last visit; no work can be scheduled for looking at this new issue as tech refuses to respond. Well guide you through the process. Please respond asap for the repair of the oven, as I have A LOT of company coming and need this to cook!! We will look at the companies, the products then compare. All had previously worked with my fathers old company Jade Range (currently a Middleby Co.), which was a pioneer in the commercial exhibition kitchen concept when the celebrity chef was just coming out of the kitchen. This is not a purchase I made lightly. The kitchen workhorse that chefs love and homeowners covet. Despite our best intentions, there are few purchases that, to any lasting degree, ever really change our lives for the better. I paid over $***** for the oven. Oven cooling fans blew, replacement parts were sent on two occasions, but problem persisted. All requests for service ignored. The customer service email address Provided on their website gets bounced back and there is no other mode of contact available. PLEASE HELP!!! Penguin Refrigeration, Adamation Innovative Warewashing Solutions and Acme Pizza and Baking Equipment are all under the SES brand family, and they all highlight the companys skill in engineering equipment designed to excel in a commercial kitchen environment. I would like a refund for the fair market value of the range. hbspt.cta._relativeUrls=true;hbspt.cta.load(91694, 'e0d654b4-6d35-4a2a-853f-1e70b1c5a965', {"useNewLoader":"true","region":"na1"}); It seems that every appliance review has nothing but glowing comments about almost every product, yet you read customer reviews and they are almost universally bad. Twice between SEP 2019-FEB 2020 the sm oven door blew out. Launched in 1999, Alfreso was started by Jeff along with Jeff Elliott and Edwin Hovsepian, who prior to starting Alfresco had more than 30 years of combined experience in the commercial appliance industry. This is the worst product and support I've ever witnessed in my life. So once again, it depends on how you like to cook. Its rare for me to form attachments to material possessions, but after countless morning breakfasts with the kids, family Thanksgivings spent around the stove with everyone preparing their favorite dishes, and date nights with my wife sharing a bottle of wine as we experiment with new recipes, I can tell you that of anything in my home, I will miss my Culinarian the most.